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Tourismus
Consumer behaviour
59
Konsumentenverhalten
58
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
29
Relationship marketing
29
Beziehungsmarketing
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Kundenzufriedenheit
25
Hotel industry
24
Hotellerie
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Tourism
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Holiday behaviour
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Hospitality industry
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Tourism industry
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Tourismuswirtschaft
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China
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Australia
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Beschwerdemanagement
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Complaint management
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Brand management
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Markenführung
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Sharing economy
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Social web
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Virales Marketing
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Brand image
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Customer integration
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Internet marketing
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Kundenintegration
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Markenimage
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Online-Marketing
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Tourism marketing
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Tourismusmarketing
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Airline
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Australien
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So, Kevin Kam Fung
15
Sparks, Beverley
6
Kim, Hyunsu
4
Wang, Ying
4
Li, Jing
3
Jeong, Miyoung
2
Li, Xiang
2
Shin, Hyejo Hailey
2
Song, Hanqun
2
Chen, Ganghua
1
Cárdenas, David A.
1
DiPietro, Robin B.
1
Fu, Xiaoxiao
1
He, Yueying
1
Hu, Jingjing
1
Hu, Xianyang
1
Huang, Zhuowei
1
Hudson, Simon
1
Im, Jinyoung
1
Jin, Xin
1
King, Ceridwyn
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Martin, Drew
1
Miao, Li
1
Min, Somang
1
Nunkoo, Robin
1
Oh, Haemoon
1
Poomchaisuwan, Mutita
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Pratt, Marlene A.
1
Qi, Rui
1
Shin, Seunghun
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Wei, Wei
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Yang, Wan
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Tourism management : research, policies, practice
4
Journal of travel and tourism marketing
3
International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
21
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1
Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Shin, Seunghun
;
Li, Jing
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 366-385
Persistent link: https://www.econbiz.de/10015193312
Saved in:
2
Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4215-4236
Persistent link: https://www.econbiz.de/10015145523
Saved in:
3
Residents' support for tourism : testing alternative structural models
Nunkoo, Robin
;
So, Kevin Kam Fung
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
7
,
pp. 847-861
Persistent link: https://www.econbiz.de/10011594810
Saved in:
4
Motivations and constraints of Airbnb consumers : findings from a mixed-methods approach
So, Kevin Kam Fung
;
Oh, Haemoon
;
Min, Somang
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011841890
Saved in:
5
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
6
Tourism experiences vs. material purchases : effects of eudaimonic consumption motive on consumers' reactions to invidious comparisons
Yang, Wan
;
Zhang, Ye
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012417907
Saved in:
7
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
8
Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey
;
Jeong, Miyoung
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
Saved in:
9
Travel for affection : a stimulus-organism-response model of honeymoon tourism experiences
Chen, Ganghua
;
So, Kevin Kam Fung
;
Hu, Xianyang
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
6
,
pp. 1187-1219
Persistent link: https://www.econbiz.de/10013387383
Saved in:
10
Enhancing consumer confidence and response efficacy in tourism : typology and effectiveness of the hotel industry's responses to COVID-19
Kim, Hyunsu
;
Li, Jing
;
So, Kevin Kam Fung
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 907-925
Persistent link: https://www.econbiz.de/10014245665
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