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The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.; Hsu, Maxwell K. - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
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Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.; Huang, Yinghua; Swanson, Scott - In: International journal of retail & distribution management 38 (2010) 2/3, pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
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Paradoxes of social networking sites : an empirical analysis
Zhuang, Weiling; Hsu, Maxwell K.; Brewer, Kristen L.; … - In: Management research review 36 (2013) 1, pp. 33-49
Persistent link: https://www.econbiz.de/10009740807
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An investigation of customer experiences with professional services
Olorunniwo, Festus O.; Hsu, Maxwell K. - In: Services marketing quarterly 29 (2007/08) 2, pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
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Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
R. Gross, James; Kim DeDee, J.; R. Swanson, Scott - In: International Journal of Quality & Reliability Management 10 (1993) 8
Persistent link: https://www.econbiz.de/10014800915