Three manufacturing facilities of an international consumer products company were studied to determine cross‐cultural differences in how managers address employee participation. Despite nearly identical products, a common company culture, and other similarities, European managers demonstrated...

Reports the effects of an employee involvement programme on members of a small, emerging high tech firm. (Names of firm, industry, and officers used in this study have been disguised). The attitudes of these employees towards management and their perceptions of behavioural changes are described....

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...

If you sense that there are underlying concerns in your company about a major new development or problem, how do you bring them to the surface? One solution is to hold an agendaless meeting, at which employees sit in a circle and are invited to speak out about the matters on their mind. Explores...

Attempts to examine the roles and purposes of manufacturers' sales subsidiaries by means of a survey carried out in the UK, the USA, Canada and Japan. Suggests that, in the UK and the USA, these subsidiaries have room for improvement.

Though often considered a critical factor in predicting venture success, past research into the effects of founder experience has often produced mixed results. What factors influence founders’ decisions to use, or not use, experience they possess? This study examines the role job...

Reports the results of a study that examined industrial salespeople′s perceptions of organizational fairness (a measure of perceived equity) across the United States, Japan and Korea. Prior research has found that employees′ perceived equity is associated with several job‐related...