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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Cover Image
Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
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Investigating the employee's perspective of customer delight
Barnes, Donald C.; Collier, Joel E.; Ponder, Nicole; … - In: The journal of personal selling & sales management : JPSSM 33 (2013) 1, pp. 91-104
Persistent link: https://www.econbiz.de/10009716749
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Customer delight and work engagement
Barnes, Donald C.; Collier, Joel E.; Robinson, Stacey - In: The journal of services marketing 28 (2014) 5, pp. 380-390
Persistent link: https://www.econbiz.de/10010419905