The paper reports on the early lessons learned in the process of forming an online community for librarians from different organisations and sectors to discuss knowledge management. Time, critical mass, diversity of membership, focus, information and communication technology, incentives,...

Purpose – If collaboration and knowledge sharing lie at the core of providing added‐value to either services or products can we improve this process? The purpose of this paper is to suggest that it can be improved and this lies in how we develop the systems that support collaboration and...

Purpose – The purpose of this paper is to follow the planning and development of MapaWiki, a Knowledge Management System for Mapa, an independent research company that specialises in competitor benchmarking. Starting with the standard requirements to capture, store and share information and...

Purpose – Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme...