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    <item>
      <title>Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times</title>
      <pubDate>Fri, 08 Aug 2025 10:10:57 +0000</pubDate>
      <link>https://www.econbiz.de/Record/serving-with-masks-a-comparative-analysis-of-flight-attendants-emotional-labor-between-normal-and-covid-19-times-winkler-anna/10015437998</link>
      <guid>https://www.econbiz.de/Record/serving-with-masks-a-comparative-analysis-of-flight-attendants-emotional-labor-between-normal-and-covid-19-times-winkler-anna/10015437998</guid>
      <author>Winkler, Anna D.</author>
      <dc:format>Article</dc:format>
      <dc:date>2025</dc:date>
      <dc:creator>Winkler, Anna D.</dc:creator>
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    <item>
      <title>Workplace bullying and stress</title>
      <pubDate>Wed, 30 Apr 2025 00:10:50 +0000</pubDate>
      <link>https://www.econbiz.de/Record/workplace-bullying-and-stress-hoel-helge/10015389151</link>
      <guid>https://www.econbiz.de/Record/workplace-bullying-and-stress-hoel-helge/10015389151</guid>
      <author>Hoel, Helge</author>
      <dc:format>Article</dc:format>
      <dc:date>2002</dc:date>
      <dc:creator>Hoel, Helge</dc:creator>
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    <item>
      <title>Chapter 9 Service encounter needs theory: A dyadic, psychosocial approach to understanding service encounters</title>
      <pubDate>Tue, 29 Apr 2025 07:11:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/chapter-9-service-encounter-needs-theory-a-dyadic-psychosocial-approach-to-understanding-service-encounters-bradley-graham/10015380485</link>
      <guid>https://www.econbiz.de/Record/chapter-9-service-encounter-needs-theory-a-dyadic-psychosocial-approach-to-understanding-service-encounters-bradley-graham/10015380485</guid>
      <author>Bradley, Graham L.</author>
      <dc:format>Article</dc:format>
      <dc:date>2010</dc:date>
      <dc:creator>Bradley, Graham L.</dc:creator>
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    <item>
      <title>The success resource model of job stress</title>
      <pubDate>Tue, 29 Apr 2025 07:11:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/the-success-resource-model-of-job-stress-grebner-simone/10015380837</link>
      <guid>https://www.econbiz.de/Record/the-success-resource-model-of-job-stress-grebner-simone/10015380837</guid>
      <author>Grebner, Simone</author>
      <dc:format>Article</dc:format>
      <dc:date>2010</dc:date>
      <dc:creator>Grebner, Simone</dc:creator>
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    <item>
      <title>Chapter 8 Emotion work across cultures: A comparison between the United States and Germany</title>
      <pubDate>Tue, 29 Apr 2025 07:11:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/chapter-8-emotion-work-across-cultures-a-comparison-between-the-united-states-and-germany-fischbach-andrea/10015384806</link>
      <guid>https://www.econbiz.de/Record/chapter-8-emotion-work-across-cultures-a-comparison-between-the-united-states-and-germany-fischbach-andrea/10015384806</guid>
      <author>Fischbach, Andrea</author>
      <dc:format>Article</dc:format>
      <dc:date>2006</dc:date>
      <dc:creator>Fischbach, Andrea</dc:creator>
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    <item>
      <title>Recovery and the work–family interface</title>
      <pubDate>Tue, 29 Apr 2025 07:11:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/recovery-and-the-work-family-interface-amstad-fabienne/10015382123</link>
      <guid>https://www.econbiz.de/Record/recovery-and-the-work-family-interface-amstad-fabienne/10015382123</guid>
      <author>Amstad, Fabienne T.</author>
      <dc:format>Article</dc:format>
      <dc:date>2009</dc:date>
      <dc:creator>Amstad, Fabienne T.</dc:creator>
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    <item>
      <title>Motives for Emotion Regulation in Service Work</title>
      <pubDate>Sat, 12 Apr 2025 05:42:00 +0000</pubDate>
      <link>https://www.econbiz.de/Record/motives-for-emotion-regulation-in-service-work-von-gilsa-laura/10015370392</link>
      <guid>https://www.econbiz.de/Record/motives-for-emotion-regulation-in-service-work-von-gilsa-laura/10015370392</guid>
      <author>von Gilsa, Laura</author>
      <dc:format>Article</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>von Gilsa, Laura</dc:creator>
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    <item>
      <title>Organisational, work group related and personal causes of mobbing/bullying at work</title>
      <pubDate>Wed, 14 Aug 2024 13:49:32 +0000</pubDate>
      <link>https://www.econbiz.de/Record/organisational-work-group-related-and-personal-causes-of-mobbing-bullying-at-work-zapf-dieter/10014783769</link>
      <guid>https://www.econbiz.de/Record/organisational-work-group-related-and-personal-causes-of-mobbing-bullying-at-work-zapf-dieter/10014783769</guid>
      <author>Zapf, Dieter</author>
      <dc:format>Article</dc:format>
      <dc:date>1999</dc:date>
      <dc:creator>Zapf, Dieter</dc:creator>
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    <item>
      <title>Soziale Stressoren in der Arbeitswelt: Kollegen, Vorgesetzte und Kunden</title>
      <pubDate>Tue, 30 Jul 2024 08:10:45 +0000</pubDate>
      <link>https://www.econbiz.de/Record/soziale-stressoren-in-der-arbeitswelt-kollegen-vorgesetzte-und-kunden-holz-melanie/10014586065</link>
      <guid>https://www.econbiz.de/Record/soziale-stressoren-in-der-arbeitswelt-kollegen-vorgesetzte-und-kunden-holz-melanie/10014586065</guid>
      <author>Holz, Melanie</author>
      <dc:format>Article</dc:format>
      <dc:date>2004</dc:date>
      <dc:creator>Holz, Melanie</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Bedeutung und Wirkung von Arbeit</title>
      <pubDate>Thu, 27 Jun 2024 16:19:12 +0000</pubDate>
      <link>https://www.econbiz.de/Record/bedeutung-und-wirkung-von-arbeit-semmer-norbert/10014559439</link>
      <guid>https://www.econbiz.de/Record/bedeutung-und-wirkung-von-arbeit-semmer-norbert/10014559439</guid>
      <author>Semmer, Norbert</author>
      <dc:format>Article</dc:format>
      <dc:date>2007</dc:date>
      <dc:creator>Semmer, Norbert</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Social Job Stressors can Foster Employee Well-Being: Introducing the Concept of Social Challenge Stressors</title>
      <pubDate>Tue, 02 Apr 2024 17:14:12 +0000</pubDate>
      <link>https://www.econbiz.de/Record/social-job-stressors-can-foster-employee-well-being-introducing-the-concept-of-social-challenge-stressors-kern-marcel/10014503721</link>
      <guid>https://www.econbiz.de/Record/social-job-stressors-can-foster-employee-well-being-introducing-the-concept-of-social-challenge-stressors-kern-marcel/10014503721</guid>
      <author>Kern, Marcel</author>
      <dc:format>Article</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Kern, Marcel</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Hacking teamwork in health care : addressing adverse effects of ad hoc team composition in critical care medicine</title>
      <pubDate>Thu, 18 Nov 2021 08:49:02 +0000</pubDate>
      <link>https://www.econbiz.de/Record/hacking-teamwork-in-health-care-addressing-adverse-effects-of-ad-hoc-team-composition-in-critical-care-medicine-mcleod-poppy/10012664564</link>
      <guid>https://www.econbiz.de/Record/hacking-teamwork-in-health-care-addressing-adverse-effects-of-ad-hoc-team-composition-in-critical-care-medicine-mcleod-poppy/10012664564</guid>
      <author>McLeod, Poppy</author>
      <dc:format>Article</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>McLeod, Poppy</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Social job stressors can foster employee well-being : introducing the concept of social challenge stressors</title>
      <pubDate>Tue, 14 Sep 2021 11:53:41 +0000</pubDate>
      <link>https://www.econbiz.de/Record/social-job-stressors-can-foster-employee-well-being-introducing-the-concept-of-social-challenge-stressors-kern-marcel/10012617628</link>
      <guid>https://www.econbiz.de/Record/social-job-stressors-can-foster-employee-well-being-introducing-the-concept-of-social-challenge-stressors-kern-marcel/10012617628</guid>
      <author>Kern, Marcel</author>
      <dc:format>Article</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>Kern, Marcel</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Emotion work and emotion management</title>
      <pubDate>Thu, 20 Aug 2020 07:49:35 +0000</pubDate>
      <link>https://www.econbiz.de/Record/emotion-work-and-emotion-management-zapf-dieter/10012261317</link>
      <guid>https://www.econbiz.de/Record/emotion-work-and-emotion-management-zapf-dieter/10012261317</guid>
      <author>Zapf, Dieter</author>
      <dc:format>Article</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Zapf, Dieter</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Bullying and harassment in the workplace : theory, research and practice</title>
      <pubDate>Thu, 23 Jan 2020 14:27:21 +0000</pubDate>
      <link>https://www.econbiz.de/Record/bullying-and-harassment-in-the-workplace-theory-research-and-practice-einarsen-st%C3%A5le-valvatne/10012150607</link>
      <guid>https://www.econbiz.de/Record/bullying-and-harassment-in-the-workplace-theory-research-and-practice-einarsen-st%C3%A5le-valvatne/10012150607</guid>
      <author>Einarsen, Ståle Valvatne</author>
      <dc:format>Book / Working Paper</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Einarsen, Ståle Valvatne</dc:creator>
      <slash:comments>0</slash:comments>
    </item>
    <item>
      <title>Der Wert der Arbeit in der wissenschaftlichen Theorieentwicklung</title>
      <pubDate>Thu, 01 Jun 2017 09:14:57 +0000</pubDate>
      <link>https://www.econbiz.de/Record/der-wert-der-arbeit-in-der-wissenschaftlichen-theorieentwicklung-semmer-norbert/10011655071</link>
      <guid>https://www.econbiz.de/Record/der-wert-der-arbeit-in-der-wissenschaftlichen-theorieentwicklung-semmer-norbert/10011655071</guid>
      <author>Semmer, Norbert</author>
      <dc:format>Article</dc:format>
      <dc:date>2017</dc:date>
      <dc:creator>Semmer, Norbert</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Supportive climate and its protective role in the emotion rule dissonance - emotional exhaustion relationship : a multilevel analysis</title>
      <pubDate>Thu, 11 May 2017 14:11:50 +0000</pubDate>
      <link>https://www.econbiz.de/Record/supportive-climate-and-its-protective-role-in-the-emotion-rule-dissonance-emotional-exhaustion-relationship-a-multilevel-analysis-ortiz-bonn%C3%ADn-silvia/10011644426</link>
      <guid>https://www.econbiz.de/Record/supportive-climate-and-its-protective-role-in-the-emotion-rule-dissonance-emotional-exhaustion-relationship-a-multilevel-analysis-ortiz-bonn%C3%ADn-silvia/10011644426</guid>
      <author>Ortiz-Bonnín, Silvia</author>
      <dc:format>Article</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Ortiz-Bonnín, Silvia</dc:creator>
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    <item>
      <title>Quotas for women can improve recruitment procedures : gender as a predictor of the frequency of use of passive job search behavior and the mediating roles of management aspirations, proactivity, and career level</title>
      <pubDate>Wed, 08 Feb 2017 12:11:44 +0000</pubDate>
      <link>https://www.econbiz.de/Record/quotas-women-improve-recruitment-procedures-gender-predictor-frequency-passive-search-behavior-mediating-roles-management-aspirations-proactivity/10011594498</link>
      <guid>https://www.econbiz.de/Record/quotas-women-improve-recruitment-procedures-gender-predictor-frequency-passive-search-behavior-mediating-roles-management-aspirations-proactivity/10011594498</guid>
      <author>Lang, Jutta</author>
      <dc:format>Article</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Lang, Jutta</dc:creator>
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    <item>
      <title>Vorsicht bei Sonderaufgaben!</title>
      <pubDate>Wed, 21 Sep 2016 10:30:10 +0000</pubDate>
      <link>https://www.econbiz.de/Record/vorsicht-bei-sonderaufgaben-meier-laurenz/10011535487</link>
      <guid>https://www.econbiz.de/Record/vorsicht-bei-sonderaufgaben-meier-laurenz/10011535487</guid>
      <author>Meier, Laurenz L.</author>
      <dc:format>Article</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Meier, Laurenz L.</dc:creator>
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    <item>
      <title>You want me to do what? : two daily diary studies of illegitimate tasks and employee well-being</title>
      <pubDate>Tue, 12 Jul 2016 06:05:12 +0000</pubDate>
      <link>https://www.econbiz.de/Record/you-want-me-to-do-what-two-daily-diary-studies-of-illegitimate-tasks-and-employee-well-being-eatough-erin/10011499315</link>
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      <author>Eatough, Erin M.</author>
      <dc:format>Article</dc:format>
      <dc:date>2016</dc:date>
      <dc:creator>Eatough, Erin M.</dc:creator>
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      <title>Appreciative leadership and employee well-being in everyday working life</title>
      <pubDate>Fri, 12 Jun 2015 14:03:38 +0000</pubDate>
      <link>https://www.econbiz.de/Record/appreciative-leadership-and-employee-well-being-in-everyday-working-life-stocker-d%C3%A9sir%C3%A9e/10010762553</link>
      <guid>https://www.econbiz.de/Record/appreciative-leadership-and-employee-well-being-in-everyday-working-life-stocker-d%C3%A9sir%C3%A9e/10010762553</guid>
      <author>Stocker, Désirée</author>
      <dc:format>Article</dc:format>
      <dc:date>2014</dc:date>
      <dc:creator>Stocker, Désirée</dc:creator>
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      <title>Appreciative leadership and employee well-being in everyday working life</title>
      <pubDate>Thu, 21 Aug 2014 10:06:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/appreciative-leadership-and-employee-well-being-in-everyday-working-life-stocker-d%C3%A9sir%C3%A9e/10010391001</link>
      <guid>https://www.econbiz.de/Record/appreciative-leadership-and-employee-well-being-in-everyday-working-life-stocker-d%C3%A9sir%C3%A9e/10010391001</guid>
      <author>Stocker, Désirée</author>
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      <dc:date>2014</dc:date>
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      <title>Lack of reciprocity, narcissism, anger, and instigated workplace incivility: A moderated mediation model</title>
      <pubDate>Fri, 11 Oct 2013 14:56:34 +0000</pubDate>
      <link>https://www.econbiz.de/Record/lack-of-reciprocity-narcissism-anger-and-instigated-workplace-incivility-a-moderated-mediation-model-meier-laurenz/10010159432</link>
      <guid>https://www.econbiz.de/Record/lack-of-reciprocity-narcissism-anger-and-instigated-workplace-incivility-a-moderated-mediation-model-meier-laurenz/10010159432</guid>
      <author>Meier, Laurenz L.</author>
      <dc:format>Article</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>Meier, Laurenz L.</dc:creator>
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      <title>Changes in situational and dispositional factors as predictors of job satisfaction</title>
      <pubDate>Fri, 20 Sep 2013 15:05:58 +0000</pubDate>
      <link>https://www.econbiz.de/Record/changes-in-situational-and-dispositional-factors-as-predictors-of-job-satisfaction-keller-anita/10010110003</link>
      <guid>https://www.econbiz.de/Record/changes-in-situational-and-dispositional-factors-as-predictors-of-job-satisfaction-keller-anita/10010110003</guid>
      <author>Keller, Anita C.</author>
      <dc:format>Article</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>Keller, Anita C.</dc:creator>
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      <title>Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors</title>
      <pubDate>Fri, 20 Sep 2013 15:05:51 +0000</pubDate>
      <link>https://www.econbiz.de/Record/task-relationship-self-a-framework-for-understanding-service-encounter-behaviors-bradley-graham/10010106767</link>
      <guid>https://www.econbiz.de/Record/task-relationship-self-a-framework-for-understanding-service-encounter-behaviors-bradley-graham/10010106767</guid>
      <author>Bradley, Graham L.</author>
      <dc:format>Article</dc:format>
      <dc:date>2013</dc:date>
      <dc:creator>Bradley, Graham L.</dc:creator>
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      <title>Bullying Allegations from the Accused Bully's Perspective</title>
      <pubDate>Fri, 20 Sep 2013 15:04:08 +0000</pubDate>
      <link>https://www.econbiz.de/Record/bullying-allegations-from-the-accused-bully-s-perspective-jenkins-moira/10010045059</link>
      <guid>https://www.econbiz.de/Record/bullying-allegations-from-the-accused-bully-s-perspective-jenkins-moira/10010045059</guid>
      <author>Jenkins, Moira F.</author>
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      <dc:date>2012</dc:date>
      <dc:creator>Jenkins, Moira F.</dc:creator>
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      <title>Diary studies in organizational research : an introduction and some practical recommendations</title>
      <pubDate>Fri, 20 Sep 2013 15:01:39 +0000</pubDate>
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      <author>Ohly, Sandra</author>
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      <dc:date>2010</dc:date>
      <dc:creator>Ohly, Sandra</dc:creator>
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      <title>The ambivalence of challenge stressors: Time pressure associated with both negative and positive well-being</title>
      <pubDate>Fri, 20 Sep 2013 14:58:05 +0000</pubDate>
      <link>https://www.econbiz.de/Record/the-ambivalence-of-challenge-stressors-time-pressure-associated-with-both-negative-and-positive-well-being-widmer-pascale/10009838571</link>
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      <author>Widmer, Pascale S.</author>
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      <dc:date>2012</dc:date>
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      <title>Task-relationship-self : a framework for understanding service encounter behaviors</title>
      <pubDate>Fri, 16 Aug 2013 10:12:13 +0000</pubDate>
      <link>https://www.econbiz.de/Record/task-relationship-self-a-framework-for-understanding-service-encounter-behaviors-bradley-graham/10009775023</link>
      <guid>https://www.econbiz.de/Record/task-relationship-self-a-framework-for-understanding-service-encounter-behaviors-bradley-graham/10009775023</guid>
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