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      <title>Something old, something new: a process view of the Baldrige criteria</title>
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      <title>The role of follow‐up in achieving results from self‐assessment processes</title>
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      <title>Linking self‐assessment to the external environment : An exploratory study</title>
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      <title>Critical success factors for implementing statistical process control in the software industry</title>
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      <title>Impacts of information management on business performance</title>
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      <title>Successful implementation of Six Sigma: benchmarking General Electric Company</title>
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      <title>Insights prom the Baldrige Award item-level blinded applicant scoring data</title>
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      <title>An information processing perspective of process management : evidence from Baldrige award recipients</title>
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      <title>Beyond performance excellence: research insights from Baldrige recipient feedback</title>
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      <title>Critical success factors for implementing statistical process control in the software industry</title>
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      <title>Insights on the future of Quality Management Research</title>
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      <title>A retrospective view of research in the Quality Management Journal : a thematic and keyword analysis</title>
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      <title>Beyond performance excellence : research insights from Baldrige recipient feedback</title>
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      <title>The road to maturity : process management and integration of strategic human resources processes</title>
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      <title>Communication---Car-Pooling and Regional Ridesharing Programs</title>
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