Kumar, Ashok; Antony, Jiju; Dhakar, Tej S. - In: Benchmarking: An International Journal 13 (2006) 3, pp. 290-310
Purpose – In this paper, the aim is to propose a framework for utilizing quality function deployment (QFD) and benchmarking in combination to chalk out an improvement plan that redesigns or modifies existing processes to a point where they consume the least amount of resources while imparting...