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Evaluating IT outsourcing cust...
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1
Kundenbeziehungen nachhaltig pflegen : Messung und Optimierung von Zufriedenheit und Loyalität
Dubanowski, Marco
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 31-38)
.
2014
Persistent link: https://www.econbiz.de/10010355836
Saved in:
2
Impact of formal controls on client satisfaction and profitability in strategic
outsourcing
contracts
Langer, Nishtha
;
Mani, Deepa
- In:
Journal of management information systems : JMIS
35
(
2018
)
4
,
pp. 998-1030
Persistent link: https://www.econbiz.de/10011975671
Saved in:
3
Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei
;
Chang, Yu-chieh
;
Hsieh, Pi-Hui
- In:
The service industries journal
34
(
2014
)
7
,
pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
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4
Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
5
Creating better governance of offshore services
Simon, Judith C.
;
Poston, Robin S.
;
Kettinger, Bill
- In:
Information systems management
26
(
2009
)
2
,
pp. 110-122
Persistent link: https://www.econbiz.de/10003906161
Saved in:
6
Deutsche Partner bevorzugt
Buxmann, Peter
;
Brandt, Björn
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
4
,
pp. 14-17
Persistent link: https://www.econbiz.de/10003956378
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7
The impact of IT
outsourcing
on information systems success
Gorla, Narasimhaiah
;
Somers, Toni M.
- In:
Information & management : the internat. journal of …
51
(
2014
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
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8
Kundenzufriedenheit
im IT-
Outsourcing
: das Optimum realisieren
Abolhassan, Ferri
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010353367
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9
Client satisfaction versus profitability : an empirical analysis of the impact of formal controls in strategic
outsourcing
contracts
Langer, Nishtha
;
Mani, Deepa
;
Srikanth, Kannan
- In:
Information systems outsourcing : towards sustainable …
,
(pp. 67-88)
.
2014
Persistent link: https://www.econbiz.de/10010403667
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10
A service classification model for value co-creation in IT
outsourcing
services
Kontos, Gerasimos
;
Kutsikos, Konstadinos
- In:
Information systems : crossroads for organization, …
,
(pp. 3-10)
.
2012
Persistent link: https://www.econbiz.de/10009576425
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