The aerospace and defence industries are moving towards new types of agreement such as availabilitycontracts based on Product-Service System (PSS) business models. Obsolescence has become one of themain problems that will impact on many areas of the system during its life cycle. This paper...

The main aim of the research work presented in this thesis, is the development of anovel framework with the capability of assessing the impact of implementing leanmanufacturing within small-to-medium sized manufacturing firms (SMEs). By assessingthe impact of lean implementation, SMEs can make...

Most of the current attempts for business process optimisation are manual without involving any formal automated methodology. This paper proposes a framework for multi-objective optimisation of business process designs. The framework uses a generic business process model that is formally defined...

Currently, manufacturing organisations worldwide are shifting their businessmodels towards Product-Service Systems (PSS), which implies thedevelopment of new support agreements such as availability-based contracts.This transition is shifting the responsibilities for managing and...

Purpose – As enterprises focus on offering integrated product/service bundles, performance‐based contracts become ever so important in ensuring effective delivery. Performance‐based contracts fall under the result‐oriented category of industrial product service systems (PSSs). The paper...

Purpose – In the light of challenges experienced in cost estimation at the bidding stage of complex engineering services in the defence industry (e.g. contracting for availability), the purpose of this paper is to present a framework to manage the influence of uncertainty on cost estimates....

Manufacturers aim to design product-service systems (PSS) which integrate services with products to attain sustained competitive advantage from a life cycle perspective. PSS design should be customised solutions which are aligned to integrated stakeholders' capabilities, a subject which the...