Purpose – This paper aims to investigate the gap between the interests in supply chain collaboration (SCC) and the relatively few recorded cases of successful applications – this is the reality of SCC. Design/methodology/approach – The research represents the viewpoints of the authors...

Notes, in recent years, an increase of interest in the field of service parts inventory ‐ particularly in the computer industry. Explains that the computer industry is a highly competitive industry; products have to be repaired as quickly as possible, since slow repair can lead to loss of...

This paper presents a structured approach for business process re‐engineering (BPR) in a large (global) corporation. The paper defines BPR, explores the principles and assumptions behind re‐engineering, and looks for common factors behind its successes or failures. In order to overcome the...