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Zufriedenheit mit Einrichtunge...
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Customer satisfaction
17,237
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15,564
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7,517
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7,355
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7,315
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7,123
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7,017
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6,975
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1,764
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1,495
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1,455
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1,455
customer satisfaction
1,370
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1,365
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1,264
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1,106
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1,083
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Han, Heesup
82
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60
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45
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Svensson, Göran
38
Aksoy, Lerzan
37
Gustafsson, Anders
36
Ringle, Christian M.
32
Usman, Osly
31
Huber, Frank
30
Gil Saura, Irene
29
Shahin, Arash
29
Söderlund, Magnus
29
Wong, IpKin Anthony
29
Keiningham, Timothy
28
Law, Rob
27
Prybutok, Victor R.
27
Costa-Font, Joan
26
Prayag, Girish
26
Sharma, Piyush
25
Hyun, Sunghyup Sean
24
Matzler, Kurt
24
Bruhn, Manfred
23
Bilgihan, Anil
22
Evanschitzky, Heiner
22
Jang, Soocheong (Shawn)
22
Prentice, Catherine
22
Ryu, Kisang
22
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Balaji, M. S.
20
Bauer, Hans H.
20
Fornell, Claes
20
Loureiro, Sandra Maria Correia
20
Amin, Muslim
19
Park, Jungkun
19
Roberts-Lombard, Mornay
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
National Bureau of Economic Research
23
Verlag Dr. Kovač
13
Books on Demand GmbH <Norderstedt>
9
Nomos Verlagsgesellschaft
9
Deutsches Zentrum für Altersfragen
8
Information Resources Management Association
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
OECD
6
European Foundation for the Improvement of Living and Working Conditions
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IGI Global
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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European Commission / Joint Research Centre
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HAL
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International Telecommunications Society (ITS)
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Deutschland / Bundesministerium für Familie, Senioren, Frauen und Jugend
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
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Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
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3
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3
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3
Kuratorium Deutsche Altershilfe
3
Rheinisch-Westfälische Technische Hochschule Aachen
3
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3
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3
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Österreichisches Institut für Wirtschaftsforschung
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2
De Gruyter Oldenbourg
2
Deutsche Bundespost Postdienst
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
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Journal of retailing and consumer services
492
International journal of hospitality management
410
Journal of business research : JBR
348
The journal of services marketing
214
Tourism management : research, policies, practice
201
The service industries journal
185
Journal of Services Marketing
184
Journal of travel and tourism marketing
182
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of hospitality marketing & management
161
Cogent business & management
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
The TQM journal : the international review of organizational improvement
112
European Journal of Marketing
109
International Journal of Bank Marketing
109
Asia Pacific journal of marketing and logistics
107
Services marketing quarterly
106
Journal of service research : JSR
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Psychology & marketing
99
Journal of air transport management
92
Service business
92
Journal of service management
88
Tourism management perspectives : TMP
88
International journal of productivity and quality management : IJPQM
83
International Journal of Contemporary Hospitality Management
79
International journal of quality and service sciences
77
Journal of hospitality and tourism insights
77
Journal of the Academy of Marketing Science
76
Industrial marketing management : the international journal for industrial and high-tech firms
75
Total quality management & business excellence
74
SpringerLink / Bücher
71
International journal of quality & reliability management
67
Tourism analysis : an interdisciplinary tourism & hospitality journal
67
International journal of services and operations management
66
Journal of Islamic marketing
66
Journal of strategic marketing
66
The international journal of bank marketing : IJBM
65
International Journal of Quality & Reliability Management
63
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ECONIS (ZBW)
17,300
Other ZBW resources
1,519
USB Cologne (EcoSocSci)
543
RePEc
473
EconStor
166
BASE
84
USB Cologne (business full texts)
32
OLC EcoSci
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1
Zufriedenheit mit Einrichtungen der stationären
Altenhilfe
- Ergebnisse mit dem PPSQ-SC (Paderborn Patient Satisfaction Questionaire - (In-)Station-Care)
Bendel, Klaus
;
Matiaske, Wenzel
;
Ortlieb, Renate
-
2004
Persistent link: https://www.econbiz.de/10005848559
Saved in:
2
Emergent needs of depression care for older adults : evidence from Taiwan
Chao, Chien-lei
;
Hsu, Yen-lien
;
Chang, Hsing-yun
;
Wu, …
- In:
Global journal of business research : GJBR
5
(
2011
)
4
,
pp. 119-129
Persistent link: https://www.econbiz.de/10009012787
Saved in:
3
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
4
Pflegesaetze in stationaeren Einrichtungen der
Altenhilfe
Hinschützer, Ursula
Persistent link: https://www.econbiz.de/10004822550
Saved in:
5
Für mehr Wettbewerb im stationären Altenhilfesektor : Handlungsbedarf aufgrund Kapazitätsprognose 2050
Meyer, Dirk
-
2003
Persistent link: https://www.econbiz.de/10001763408
Saved in:
6
Sozio-Marketing für freigemeinnützige Einrichtungen der stationären
Altenhilfe
: eine Analyse der Handlungspotentiale freier Träger in einem wettbewerbsorientierten Public-Private-...
Christa, Harald
-
1997
Persistent link: https://www.econbiz.de/10008823961
Saved in:
7
Kooperationsmanagement in der
Altenhilfe
: Führungskultur in Zeiten von Fachkräftemangel, Leistungsorientierung und Transparenz
Lennefer, Joachim
;
Palm, Gerd
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009515510
Saved in:
8
Ökonomische Analysen in der stationären
Altenhilfe
Zapp, Winfried
(
ed.
)
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003359331
Saved in:
9
Qualitätsmanagement in der
Altenhilfe
: Implementierung eines Qualitätsmanagementsystems gemäß DIN EN ISO 9001:2000
Lennefer, Joachim
-
2007
Persistent link: https://www.econbiz.de/10003414468
Saved in:
10
Konzeption eines Qualitätscontrollings für die stationäre
Altenhilfe
Bettig, Uwe
-
2007
Persistent link: https://www.econbiz.de/10003438528
Saved in:
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