//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Relationship Manageme...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
30,981
Beziehungsmarketing
30,889
Electronic Commerce
28,048
E-commerce
25,059
Consumer behaviour
17,119
Konsumentenverhalten
16,919
Online-Handel
8,677
Online retailing
8,676
Customer satisfaction
7,593
Kundenzufriedenheit
7,337
Internet
6,178
Service quality
5,258
Dienstleistungsqualität
5,206
Social Web
4,963
Social web
4,963
Theorie
4,636
Theory
4,634
Deutschland
4,385
Germany
4,190
Online-Marketing
4,001
Internet marketing
3,961
Lieferantenmanagement
3,917
Supplier relationship management
3,917
Digitalisierung
3,704
Digitization
3,537
Brand management
3,343
Markenführung
3,331
Marketingmanagement
2,890
Marketing management
2,856
Einzelhandel
2,812
Retail trade
2,752
Vertrauen
2,722
Confidence
2,678
Kundenmanagement
2,574
Brand image
2,364
Markenimage
2,360
Kundenintegration
2,317
Customer integration
2,313
Kundenbindung
2,182
Digitale Plattform
2,180
more ...
less ...
Online availability
All
Undetermined
20,135
Free
11,719
CC license
1,259
Type of publication
All
Article
38,694
Book / Working Paper
22,936
Journal
169
Other
27
Type of publication (narrower categories)
All
Article in journal
29,330
Aufsatz in Zeitschrift
29,330
Aufsatz im Buch
6,644
Book section
6,644
Graue Literatur
3,467
Non-commercial literature
3,467
Hochschulschrift
2,617
Working Paper
2,097
Arbeitspapier
2,051
Thesis
2,019
Collection of articles of several authors
1,557
Sammelwerk
1,557
Aufsatzsammlung
1,120
research-article
1,036
Case study
765
Fallstudie
765
Konferenzschrift
670
Dissertation u.a. Prüfungsschriften
473
Ratgeber
366
Lehrbuch
348
Conference paper
340
Konferenzbeitrag
340
Guidebook
337
Conference proceedings
318
Textbook
291
Amtsdruckschrift
236
Government document
236
Bibliografie enthalten
229
Bibliography included
229
Handbook
177
Handbuch
177
Collection of articles written by one author
104
Sammlung
104
Glossar enthalten
97
Glossary included
97
Reprint
90
Bibliographie
87
Article
77
case-report
72
Forschungsbericht
68
more ...
less ...
Language
All
English
49,498
German
11,206
Undetermined
887
French
184
Polish
57
Spanish
52
Italian
45
Russian
38
Romanian
18
Dutch
15
Swedish
12
Czech
8
Lithuanian
8
Portuguese
7
Bulgarian
4
Indonesian
4
Multiple languages
4
Ukrainian
4
Croatian
3
Hungarian
2
Malay (macrolanguage)
2
Norwegian
2
Slovak
2
Serbian
2
Arabic
1
Bosnian
1
Danish
1
Finnish
1
Kazakh
1
Korean
1
Slovenian
1
Albanian
1
more ...
less ...
Author
All
Bruhn, Manfred
139
Homburg, Christian
125
Kollmann, Tobias
97
Kumar, V.
88
Bauer, Hans H.
84
Han, Heesup
71
Smith, Alan D.
70
Verhoef, Peter C.
70
Wirtz, Bernd W.
70
Heinemann, Gerrit
69
Huber, Frank
68
Hollebeek, Linda D.
65
Alt, Rainer
62
Herrmann, Andreas
56
Piller, Frank T.
56
Wiedmann, Klaus-Peter
56
Krafft, Manfred
52
Mattila, Anna S.
51
Stauss, Bernd
50
Fritz, Wolfgang
49
Palmatier, Robert W.
48
Thaichon, Park
46
Grewal, Dhruv
44
Reichwald, Ralf
44
Gil Saura, Irene
43
Skiera, Bernd
43
Walsh, Gianfranco
43
Ghose, Anindya
42
Peitz, Martin
42
Albers, Sönke
41
Dwivedi, Yogesh K.
41
Eggert, Andreas
41
Khosrowpour, Mehdi
41
Loureiro, Sandra Maria Correia
41
Sheth, Jagdish N.
41
Stock-Homburg, Ruth
41
Hippner, Hajo
40
Mittal, Vikas
40
Pavlou, Paul A.
40
Prentice, Catherine
40
more ...
less ...
Institution
All
IGI Global
209
Springer Fachmedien Wiesbaden
165
OECD
83
National Bureau of Economic Research
78
European Commission / Directorate-General for Justice and Consumers
55
Organisation for Economic Co-operation and Development
41
World Bank Group
35
Europäische Kommission
33
European Commission / Directorate-General for Communications Networks, Content and Technology
31
European Parliament / Directorate-General for Internal Policies of the Union
28
UNCTAD
27
Nomos Verlagsgesellschaft
26
Edward Elgar Publishing
25
Deutsche Bank <Frankfurt am Main> / Research
23
Verlag Dr. Kovač
22
European Commission / Directorate-General for Taxation and Customs Union
21
European Commission / Directorate-General for the Information Society and Media
21
European Commission / Joint Research Centre
20
Books on Demand GmbH <Norderstedt>
19
Information Resources Management Association
19
Springer-Verlag GmbH
18
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
18
Haufe-Lexware GmbH & Co. KG
17
Springer Gabler <Firma>
15
World Bank
14
Munich Business School
13
Universität St. Gallen
13
American Marketing Association
12
Competence Center E-Commerce <Bochum>
11
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
11
Federal Reserve Bank of Chicago
11
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
11
AMACOM
10
Fördergesellschaft Marketing an der Universität Augsburg
10
Institut der Deutschen Wirtschaft Köln Consult
10
Institut für Wirtschaftsinformatik <Bern>
10
International Federation for Information Processing
10
NetLibrary, Inc
10
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
10
Université Paris-Dauphine (Paris IX)
10
more ...
less ...
Published in...
All
Journal of business research : JBR
968
Journal of retailing and consumer services
905
SpringerLink / Bücher
594
Industrial marketing management : the international journal for industrial and high-tech firms
585
International journal of hospitality management
380
The journal of services marketing
299
The journal of business & industrial marketing
288
Electronic commerce research
257
The service industries journal
245
Journal of the Academy of Marketing Science
218
Journal of strategic marketing
207
Asia Pacific journal of marketing and logistics
187
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
183
European journal of operational research : EJOR
180
International journal of business information systems : IJBIS
179
International journal of production economics
179
Management science : journal of the Institute for Operations Research and the Management Sciences
179
International journal of contemporary hospitality management
174
Journal of retailing
168
Springer eBook Collection
167
Technological forecasting & social change : an international journal
167
Cogent business & management
165
International journal of electronic customer relationship management : IJECRM
163
Tourism management : research, policies, practice
163
Journal of hospitality marketing & management
161
Journal of marketing
161
Gabler Edition Wissenschaft
158
Psychology & marketing
158
Journal of travel and tourism marketing
157
Information systems and e-business management : ISeB
155
Information systems research : ISR
155
The journal of product & brand management
155
Journal of internet commerce
145
International journal of electronic marketing and retailing : IJEMR
143
Marketing intelligence & planning
143
Journal of service management
136
Journal of service research : JSR
135
Springer eBook Collection / Business and Economics
135
The international review of retail, distribution and consumer research
131
The journal of brand management : an international journal
131
more ...
less ...
Source
All
ECONIS (ZBW)
55,815
USB Cologne (EcoSocSci)
3,288
Other ZBW resources
1,389
RePEc
676
USB Cologne (business full texts)
331
BASE
187
EconStor
134
ArchiDok
6
more ...
less ...
Showing
1
-
10
of
61,826
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Impact of e-trustmark reputation on customer loyalty and online purchase intentions: empirical evidence from an emerging country
Quan Hong Nguyen
;
Tho Thi Anh Nguyen
;
Linh Thuy Nguyen
; …
- In:
International journal of electronic business : IJEB
18
(
2023
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10014439824
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
4
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
5
Wholesale pricing or agency pricing on online retail platforms : the effects of customer loyalty
Chen, Lin
;
Nan, Guofang
;
Li, Minqiang
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
4
,
pp. 576-608
Persistent link: https://www.econbiz.de/10011932699
Saved in:
6
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study case on new students in East Java
Silviana, Nurfirda Sofia
;
Rofiaty
;
Puspaningrum, Astrid
-
2022
Persistent link: https://www.econbiz.de/10013445121
Saved in:
7
Online shopping dynamics influencing customer : Amazon vs. Alibaba
Mishra, Saniya
- In:
Asia-Pacific journal of management research and innovation
18
(
2022
)
3/4
,
pp. 145-151
Persistent link: https://www.econbiz.de/10014246912
Saved in:
8
An exploration of the effect of Electronic Customer Relationship Management (E-CRM) on customer loyalty : a serial mediation analysis
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Customer relationship management : methods, …
,
(pp. 143-173)
.
2024
Persistent link: https://www.econbiz.de/10015072624
Saved in:
9
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
10
Kundenbindung
im Internet : Maßnahmen und Erfolgswirksamkeit im Business-to-Consumer-Bereich
Lihotzky, Nikolai
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001739656
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->