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Factors influencing the choice of a quality certification in the Spanish hospitality industry

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Firm preparation for ISO 9001 certification : the case of the hotel industry in Portugal

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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry

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Applying the ISO 90001 process approach and service blueprint to hospital management systems

Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432

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Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory

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Does the implementation of quality standards freeze action modes?

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Cracking the Case of ISO 9001 : A Simple Guide to Implementing Quality Management in Service Organizations

Cianfrani, Charles A. - 2015 - 3rd ed.

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Chapter 1 Why Do ISO 9001:2015? -- Chapter 2 Key Differences with Past ISO 9001 Editions -- Chapter 3 Principles and Key Concepts -- QUALITY MANAGEMENT PRINCIPLES -- CUSTOMERS-CUSTOMER FOCUS AND MEASURING...

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Les standards de contrôle de la qualité du service dans les compagnies aériennes et l'hotellerie

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Innovative methodology for the development of operational management standards in the hotel business

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