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Scheduling flexible servers with convex delay costs in many-server service systems

Gurvich, Itay; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 11 (2009) 2, pp. 237-253

Persistent link: https://www.econbiz.de/10009866239

Queue-and-Idleness-Ratio Controls in Many-Server Service Systems

Gurvich, Itay; Whitt, Ward - In: Mathematics of operations research 34 (2009) 2, pp. 363-396

Persistent link: https://www.econbiz.de/10008255206

Queue-and-idleness-ratio controls in many-server service systems

Gurvich, Itay; Whitt, Ward - In: Mathematics of operations research 34 (2009) 2, pp. 363-396

Persistent link: https://www.econbiz.de/10003870287

Scheduling flexible servers with convex delay costs in many-server service systems

Gurvich, Itay; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 11 (2009) 2, pp. 237-253

Persistent link: https://www.econbiz.de/10003852812

Service-Level Differentiation in Call Centers with Fully Flexible Servers

Gurvich, Itay; Armony, Mor; Mandelbaum, Avishai - In: Management Science 54 (2008) 2, pp. 279-294

We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (staffing) and how does one match them with customers (control) to minimize staffing cost, subject to class-level...

Persistent link: https://www.econbiz.de/10009197622

Cross-Selling in a Call Center with a Heterogeneous Customer Population

Gurvich, Itay; Armony, Mor; Maglaras, Constantinos - In: Operations research : the journal of the Operations … 57 (2009) 2, pp. 299-313

Persistent link: https://www.econbiz.de/10008242258

Service-Level Differentiation in Call Centers with Fully Flexible Servers

Gurvich, Itay; Armony, Mor; Mandelbaum, Avishai - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 279-294

Persistent link: https://www.econbiz.de/10007915886

The best order for queues in series

Whitt, Ward - In: Management science : journal of the Institute for … 31 (1985) 4, pp. 475-487

Persistent link: https://www.econbiz.de/10001015675

Understanding the efficiency of multi-server service systems

Whitt, Ward - In: Management science : journal of the Institute for … 38 (1992) 5, pp. 708-723

Persistent link: https://www.econbiz.de/10001125628

The pointwise stationary approximation for M t - M t - s queues is asymptotically correct as the rates increase

Whitt, Ward - In: Management science : journal of the Institute for … 37 (1991) 3, pp. 307-314

Persistent link: https://www.econbiz.de/10001103309