Internet technologies are widely recognized for their promise as enablers of collaborative computing both within and among organizations. The presence of heterogeneous systems based on different technological platforms in organizations makes the implementation of network collaboration very...

Internet technologies are widely recognized for their promise as enablers of collaborative computing both within and among organizations. The presence of heterogeneous systems based on different technological platforms in organizations makes the implementation of network collaboration very...

AbstractThe following sections are included:SummaryBackgroundThe New Zealand Survey: Characteristics of Participating OrganizationsResultsTechnology adoption, infrastructure and budget trendsInternal organizationCustomer touchpointsCustomer view integration and customer segmentationCRM function...