Ordering and managing stock is a key function to organisationalperformance in the retail sector in general and in food retail in particular. The advent of such technologies as EDI (electronic data interchange) and EPOS (electronic point of sale scanners) has allowed retail companies to...

Sales work is a key feature of the contemporary service economy which has prompted considerable academic debate. This has centred on the processes of standardization exemplified by sales routines and scripts. It is frequently suggested that these management devices are unproblematically embraced...

Closing the productivity gap with other nations has become a mantra of public policy in the UK. Promoting participation in learning and training is seen as the principal means of narrowing the gap. While tracking episodes of training is relatively easy, it is not clear what is learnt, by whom...

This paper examines two competing systems of organising theconstruction process and their consequences for learning. Under the adversarial system, contractors compete solely on price, risks are shifted onto those next in line and disputes are institutionalised through complicated, but inevitably...

This paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications...

In recent years there has been widespread discussion concerning the purported shift away from Taylorism towards a new production paradigm premised upon techniques of high performance management (HPM). This paper argues that in seeking to capture the essence of the phenomenon commentators...

In recent years there has been widespread discussion concerning the purported shift away from Taylorism towards a new production paradigm premised upon techniques of highperformance management (HPM). This paper argues that in seeking to capture the essence of the phenomenon commentators...

This chapter provides an overview of the development of apprenticeships in the UK, exploring the extent to which contemporary apprenticeships resemble their historical predecessors and whether they have relevance for young people and employers today. The chapter is presented in four sections:...