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Bank Service Quality, Shariah Awareness, Customer Satisfaction and Behavioral Intentions : Evidence from Islamic Banking Industry of Pakistan

Naseer, Numan - 2017

. Respondents are the clients (Muslim and non-Muslim) who visit the bank counters. They should have an account with one of the full …

Persistent link: https://www.econbiz.de/10012950511

Comparative evaluation of critical factors in delivering service quality of banks : an application of dominance analysis in modified SERVQUAL model

Kumar, Mukesh; Kee, Fong Tat; Charles, Vincent - In: International journal of quality & reliability management 27 (2010) 3, pp. 351-377

Persistent link: https://www.econbiz.de/10003965749

Measuring service quality of conventional and Islamic banks : a comparative analysis

Amat Taap Manshor; Chong, Siong Choy; Kumar, Mukesh; … - In: International journal of quality & reliability management 28 (2011) 8, pp. 822-840

Persistent link: https://www.econbiz.de/10009405411

Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)

Mangundjaya, Wustari L. H.; Wulandari, Permata; … - In: International journal of business performance management 16 (2015) 2/3, pp. 230-245

Persistent link: https://www.econbiz.de/10011317288

Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

Ali, Muhammad; Raza, Syed Ali - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 559-577

Persistent link: https://www.econbiz.de/10011723722

Effects of financial and non-financial performance measures on customers’ perceptions of service quality at Islamic banks in UAE

Marie, Attiea A.; Ibrahim, Mohamed E.; Al-Nasser, Amjad D. - In: International journal of economics and finance 6 (2014) 10, pp. 201-213

Persistent link: https://www.econbiz.de/10010422937

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...

Persistent link: https://www.econbiz.de/10012297683

Service Quality of Conventional and Islamic Banks in Turkey

Kökalan, Özgür; Yumuşak, Ibrahim Güran; Bingöl, Ahmet - In: Market : review for marketing theory and practice 33 (2021) 1, pp. 59-74

Persistent link: https://www.econbiz.de/10012653347

Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks

Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19

reputation. Based on the findings, bank management tends to consider to integrate the product quality, service quality, and … evaluation tool for the government and Islamic bank management to strengthen the country's economy. …

Persistent link: https://www.econbiz.de/10014505247

Shariah Audit Practices in Malaysian Islamic Banks : An Audit Expectation-Performance Gap Analysis

Salleh, Supiah; Hanefah, Mustafa; Shafii, Zurina; … - 2021

Universiti Sains Islam Malaysia (USIM). It explains the perceptions of the internal auditors (Shariah auditors), regulators (BNM … banks in Malaysia. Besides that, this study is also conducted in the aim to determine the existence of expectations … auditors and depositors concerning the Shariah audit practices in the Islamic banks in Malaysia …

Persistent link: https://www.econbiz.de/10013226634