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Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking

Bendriouch, Fatima Zahra; Dassouli, Sara; Satt, Harit; … - In: International journal of logistics economics and … 10 (2023) 3, pp. 209-236

Persistent link: https://www.econbiz.de/10015067029

Understanding satisfying service encounters in retail banking : a dyadic perspective

Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255

Persistent link: https://www.econbiz.de/10010255101

An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches

Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181

Persistent link: https://www.econbiz.de/10010363486

Impact of service quality on customer satisfaction and customer loyalty : evidence from banking sector

Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 331-354

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

Persistent link: https://www.econbiz.de/10011926308

Factors leading to customer satisfaction : an empirical study of retail banking in Oman

Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516

Persistent link: https://www.econbiz.de/10011990742

Factors influencing customer choice in selection of banks in Kuwait

AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153

Persistent link: https://www.econbiz.de/10011976337

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

Identifying service quality dimensions as antecedents to customer satisfaction in retail banking

Culiberg, Barbara; Rojšek, Iča - In: Economic and business review : EBR 12 (2010) 3, pp. 151-166

Persistent link: https://www.econbiz.de/10011617281

Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629

Persistent link: https://www.econbiz.de/10012199907