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Service quality implementation: problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International Journal of Quality and Service Sciences 2 (2010) 2, pp. 189-205
Purpose – The purpose of this paper is to highlight the problems in the measurement of service quality, why management seems to ignore some of the costs of poor service quality, as well as the repercussions of this, and how to implement service quality correctly in organizations....
Persistent link: https://www.econbiz.de/10014802448
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Service quality implementation : problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International journal of quality and service sciences 2 (2010) 2, pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
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Counteracting value destruction
Davidow, Moshe - In: Journal of creating value 6 (2020) 1, pp. 86-96
Persistent link: https://www.econbiz.de/10014580429
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Consumerism 4.0, as if people mattered
Davidow, Moshe - In: Journal of creating value 7 (2021) 1, pp. 11-13
Persistent link: https://www.econbiz.de/10014580931
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Cultivating value creation
Davidow, Moshe - In: Journal of creating value 8 (2022) 1, pp. 58-70
Persistent link: https://www.econbiz.de/10014580999
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Managing and improving service quality in higher education
Sharabi, Moshe - In: International journal of quality and service sciences 5 (2013) 3, pp. 309-320
Persistent link: https://www.econbiz.de/10010184872
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Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
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The work and its meaning among jews and muslims according to religiosity degree
Sharabi, Moshe - In: International journal of social economics 39 (2012) 11/12, pp. 824-843
Persistent link: https://www.econbiz.de/10009722164
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Managing and improving service quality in higher education
Sharabi, Moshe - In: International journal of quality and service sciences 5 (2013) 3, pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
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Work values, employment and ethnicity : Jewish and Muslim academic graduates in Israel
Sharabi, Moshe - In: Cross cultural management : an international journal 16 (2009) 4, pp. 398-409
Persistent link: https://www.econbiz.de/10009525708