During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives of the...

Towards the end of the 1980s, industry reported an IT “skills crisis”. Academics and practitioners responded by focusing on the extent and nature of the apparent shortfall and identified the most critical skills and roles for the following decade. Ironically, before the next decade had...

Critical Management Perspectives on Information Systemsprovides a coherent set of reference points to show students and researchers the organizational issues of information systems in theory, method and practice. Combining fresh and insightful contributions from lead researchers in the field,...

part PART I In Search of Critical IS Research -- chapter 1 The Punch and Judy of Critical IS Research -- chapter 2 Critical Research and Ethics -- chapter 3 Practically Critical: Making the Critical Approach More Useful -- part PART II Critical IS Empirical Studies -- chapter 4 Participatory and...