Valls, Vicente; Pérez, Ángeles; Quintanilla, Sacramento - In: European Journal of Operational Research 193 (2009) 3, pp. 791-804
The Skilled Workforce Project Scheduling Problem (SWPSP) is a complex problem of task scheduling and resource assignment that comes up in the daily management of many company Service Centres (SC). The SWPSP considers many real characteristics faced daily by the SC: client-company service quality...