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Implementing of quality manage...
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Service quality
24,445
Dienstleistungsqualität
23,698
Qualitätsmanagement
18,904
Customer satisfaction
17,239
Quality management
17,229
Kundenzufriedenheit
15,643
Standardisierung
9,735
Standardization
9,630
Consumer behaviour
9,619
Konsumentenverhalten
9,424
Relationship marketing
8,846
Beziehungsmarketing
8,798
Einführung
8,503
Theorie
5,962
Theory
5,863
Implementation
5,110
Deutschland
4,070
Germany
3,654
Product quality
3,597
Produktqualität
3,583
Wirtschaftsprüfung
3,359
Financial audit
3,332
AHP-Verfahren
3,105
AHP approach
3,097
Krankenhaus
2,988
Hospital
2,897
USA
2,669
Health care
2,597
Gesundheitsversorgung
2,565
United States
2,493
Gesundheitswesen
2,276
Health care system
2,210
Welt
2,146
World
2,133
Supply chain
2,087
Lieferkette
2,077
Performance measurement
1,864
India
1,845
Online-Handel
1,840
Online retailing
1,836
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Undetermined
23,495
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15,398
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1,390
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Article
47,114
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27,789
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147
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136
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5,005
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5,005
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4,178
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3,314
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2,971
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2,521
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2,333
Thesis
1,765
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997
Sammelwerk
997
Case study
894
Fallstudie
894
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505
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501
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459
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383
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305
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295
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176
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44
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Antony, Jiju
212
Bruhn, Manfred
109
Blind, Knut
95
Han, Heesup
94
Siciliani, Luigi
90
Homburg, Christian
71
Shahin, Arash
68
Hanushek, Eric Alan
66
Mattila, Anna S.
63
Devadasan, S. R.
62
Straume, Odd Rune
61
Talib, Faisal
60
Propper, Carol
57
Svensson, Göran
56
Brekke, Kurt R.
55
Cudney, Elizabeth A.
53
Rahman, Zillur
53
Rivkin, Steven G.
53
Garza-Reyes, Jose Arturo
52
Prybutok, Victor R.
51
Sampaio, Paulo
51
Töpfer, Armin
50
Mittal, Vikas
49
Stauss, Bernd
48
Dale, Barrie G.
45
Vries, Henk J. de
44
Wilson, John S.
44
Gustafsson, Anders
43
Sony, Michael
43
Zhang, Min
41
Aksoy, Lerzan
40
Kamiske, Gerd F.
40
Spiller, Achim
40
Wong, IpKin Anthony
40
Law, Rob
39
Ringle, Christian M.
39
Gil Saura, Irene
38
Gravelle, Hugh
38
Tarí, Juan José
38
Usman, Osly
38
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All
National Bureau of Economic Research
265
OECD
143
European Commission / Joint Research Centre
114
Springer Fachmedien Wiesbaden
101
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
80
IGI Global
73
World Bank
56
Europäische Kommission
48
Hochschulrektorenkonferenz
48
Deutsches Institut für Normung
46
International Monetary Fund
35
Verlag Dr. Kovač
31
International Monetary Fund (IMF)
28
European Centre for Disease Prevention and Control
26
European Centre for the Development of Vocational Training
26
Books on Demand GmbH <Norderstedt>
23
HAL
23
Shaker Verlag
23
USA / Board on Geographic Names
23
Verband der Automobilindustrie
22
Deutsche Gesellschaft für Qualität
21
Europäische Kommission / Generalsekretariat
21
Organisation for Economic Co-operation and Development
20
World Bank Group
20
Nomos Verlagsgesellschaft
19
Europäische Kommission / Gemeinsame Forschungsstelle
17
European Commission / Directorate-General for Research
16
Taylor and Francis.
16
United States / Office of Geography
16
Springer-Verlag GmbH
15
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
13
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
13
European Commission / Directorate-General for Economic and Financial Affairs
13
Carl Hanser Verlag
12
Cowles Foundation for Research in Economics, Yale University
12
European Commission / Directorate-General for Education, Youth, Sport and Culture
12
European Commission / Directorate-General for Health and Food Safety
12
Europäische Kommission / Research Fund for Coal and Steel
12
Mathematica Policy Research
12
Université Paris-Dauphine (Paris IX)
12
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Published in...
All
Total quality management & business excellence
1,103
International journal of hospitality management
704
The TQM journal : the international review of organizational improvement
632
International journal of productivity and quality management : IJPQM
626
Journal of retailing and consumer services
609
International journal of production research
565
International journal of quality & reliability management
557
Journal of business research : JBR
531
The service industries journal
415
International Journal of Quality & Reliability Management
355
The journal of services marketing
326
International journal of production economics
325
SpringerLink / Bücher
294
International journal of contemporary hospitality management
291
Tourism management : research, policies, practice
290
Journal of Services Marketing
281
NBER working paper series
264
Quality management journal : QMJ
243
NBER Working Paper
237
The TQM Magazine
226
Working paper / National Bureau of Economic Research, Inc.
225
Journal of travel and tourism marketing
224
International journal of services and operations management
223
Journal of hospitality marketing & management
223
Auditing : a journal of practice & theory
211
International journal of quality and service sciences
209
International journal of six sigma and competitive advantage : IJSSCA
207
European journal of operational research : EJOR
205
Cogent business & management
204
Journal of air transport management
200
International journal of business information systems : IJBIS
185
Health care management review : the journal for health care management research
164
Services marketing quarterly
164
Service business
155
The TQM Journal
153
International Journal of Bank Marketing
151
Technological forecasting & social change : an international journal
150
European Journal of Marketing
148
Journal of service management
148
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
146
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Source
All
ECONIS (ZBW)
60,888
USB Cologne (EcoSocSci)
7,280
Other ZBW resources
3,439
RePEc
2,155
EconStor
822
BASE
338
USB Cologne (business full texts)
167
OLC EcoSci
58
ArchiDok
39
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Showing
1
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10
of
75,186
Sort
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date (newest first)
date (oldest first)
1
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
2
Changes occurred in a porcelain factory due to quality management system
implementation
Sârb, Adina
;
Itul, Liliana
;
Popa, Maria
- In:
Oradea journal of business and economics
4
(
2019
)
1
,
pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
Saved in:
3
Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy
AHP
Preeti
;
Mittal, Manju
;
Gupta, Sanjay
- In:
International journal of productivity and quality …
42
(
2024
)
4
,
pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
Saved in:
4
Customer satisfaction of the third-party logistics enterprise based on
AHP
: a case study
Xiaomin, Xu
;
Liu, Yi
- In:
International journal of information systems and supply …
10
(
2017
)
1
,
pp. 68-81
Persistent link: https://www.econbiz.de/10011655532
Saved in:
5
The effectiveness of the
implementation
of ISO 9001 on SMEs performance : the case of an emerging economy
Alshahrani, Mohammed Awad
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 84-106
Persistent link: https://www.econbiz.de/10014470822
Saved in:
6
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
7
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
8
Service facet prioritisation using grey relation approach
Verma, Sanjeev
;
Prasad, Ram Komal
- In:
Asia-Pacific journal of management research and …
12
(
2016
)
3/4
,
pp. 238-241
Persistent link: https://www.econbiz.de/10011785065
Saved in:
9
Determinants of factors for service quality excellence at dealer end leading to CRM - an
AHP
approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
10
People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
Saved in:
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