This study examines inventory dynamics on durable finished goods in an automotive supply chain with respect to manufacturers, distributors, and retailers. We apply a regression method to product-level industry data covering a period from 2010 to 2019. We test the demand-oriented and supply...

Purpose This study investigates the impacts of return channel type on the relationships between return service quality (RSQ) and customer loyalty (CL) in an omnichannel retailing environment. Design/methodology/approach Data comes from Chinese customers having a return experience in omnichannel...

Based on the theory of production, this paper investigates information technology (IT) contribution at a country level by linking it to the complementarity/substitutability phenomena created by the joint presence of IT and the five selected national characteristics. It negates the relationship...