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Innovation
43
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungssektor
39
Service industry
39
Service quality
36
Dienstleistungsqualität
34
Consumer behaviour
32
Services
31
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29
Dienstleistung
28
Service innovation
27
Customer satisfaction
26
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23
Kundenzufriedenheit
23
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22
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22
Innovationsmanagement
22
Kundenintegration
22
New product development
20
Produktentwicklung
19
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19
Sweden
18
Theorie
17
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17
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16
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16
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14
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14
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13
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13
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Undetermined
163
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28
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1
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364
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49
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136
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50
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24
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8
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8
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8
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5
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4
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English
309
Undetermined
94
German
10
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Witell, Lars
131
Voss, Christopher A.
94
Voss, Chris
60
Sousa, Rui
57
Gustafsson, Anders
48
Perks, Helen
45
Wünderlich, Nancy V.
41
Blackmon, Kate
38
Elg, Mattias
19
Edvardsson, Bo
16
Kristensson, Per
16
Löfgren, Martin
16
Snyder, Hannah
13
McColl-Kennedy, Janet R.
11
Hanson, Philip
10
Poksinska, Bozena
10
Gebauer, Heiko
9
Rönnbäck, Åsa
9
Schumann, Jan Hendrik
9
Fynes, Brian
8
Gremyr, Ida
8
Kowalkowski, Christian
8
Roth, Aleda V.
8
Wangenheim, Florian von
8
Akkermans, Henk
7
Engström, Jon
7
Chase, Richard
6
Kundisch, Dennis
6
Löfberg, Nina
6
Wangenheim, Florian v.
6
Zhao, Xiande
6
Blut, Markus
5
Brock, Christian
5
Cagliano, Raffaella
5
Dul, Jan
5
Goertz, Gary
5
Hak, Tony
5
Jaakkola, Elina
5
Johansson, Elisabeth
5
Meiren, Thomas
5
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Advanced Institute of Management Research <London>
2
European Operations Management Association
2
Edward Elgar Publishing
1
IFS (Conferences) Ltd. <Kempston>
1
INternational CongRess on Engineering and Sustainability in the XXI CEntury <3., 2023, Faro>
1
International Conference on Just-in-Time Manufacturing <2, 1987, London>
1
International Conference on Just-in-Time Manufacturing <4, 1989, London>
1
London Business School
1
Redline Verlag
1
Technische Universität München / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
United Kingdom Operations Management Association
1
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Published in...
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International Journal of Operations & Production Management
34
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
Journal of Service Management
24
Journal of business research : JBR
21
Journal of service management
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of Services Marketing
9
Journal of operations management
9
International journal of quality and service sciences
8
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
7
The journal of product innovation management : an international publication of the Product Development & Management Association
7
The journal of services marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
Business strategy review
5
Journal of retailing
5
Journal of service research : JSR
5
Production and operations management : an international journal of the Production and Operations Management Society
5
The journal of product innovation management : an internat. publication of the Product Development & Management Association
5
International Journal of Quality and Service Sciences
4
International journal of production economics
4
The TQM Journal
4
Handbook of service experience
3
International manufacturing strategies : context, content and change
3
Journal of Business & Industrial Marketing
3
Journal of service research
3
Quality management journal : QMJ
3
R & D management
3
AIM Research - Academic Publications
2
Decision sciences : DS
2
European Journal of Marketing
2
European journal of innovation management : EJIM
2
International journal of internet and enterprise management : IJIEM
2
International journal of quality & reliability management
2
International journal of technology management : IJTM
2
International trends in manufacturing technology
2
Journal of Product Innovation Management
2
Journal of business economics : JBE
2
Journal of industrial engineering and management : JIEM
2
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Source
All
ECONIS (ZBW)
187
Other ZBW resources
93
OLC EcoSci
83
BASE
25
USB Cologne (EcoSocSci)
12
RePEc
6
EconStor
4
USB Cologne (business full texts)
3
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
3
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
4
Contingency research in operations management practices
Sousa, Rui
;
Voss, Christopher A.
- In:
Journal of operations management
26
(
2008
)
6
,
pp. 697-713
Persistent link: https://www.econbiz.de/10003771799
Saved in:
5
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
6
Strategically flexible production: the multi-focused manufacturing paradigm : a review and outlook
Voss, Christopher A.
- In:
A journey through manufacturing and supply chain …
,
(pp. 41-69)
.
2016
Persistent link: https://www.econbiz.de/10011554112
Saved in:
7
Success and failure in advanced manufacturing technology
Voss, Christopher A.
- In:
International journal of technology management : IJTM
3
(
1988
)
3
,
pp. 285-297
Persistent link: https://www.econbiz.de/10001052511
Saved in:
8
Regional trading blocs and manufacturing strategies in the European Union, Mercosur, and NAFTA
Voss, Christopher A.
- In:
International manufacturing strategies : context, …
,
(pp. 295-311)
.
2011
Persistent link: https://www.econbiz.de/10009129899
Saved in:
9
Case research in operations management
Voss, Christopher A.
- In:
Researching operations management
,
(pp. 162-195)
.
2009
Persistent link: https://www.econbiz.de/10003791430
Saved in:
10
Ramp Up and Ramp Down Dynamics in Digital Services
Akkermans, Henk
;
Voss, Christopher A.
;
Oers, Roeland
- In:
Journal of Supply Chain Management
55
(
2019
)
3
,
pp. 3-23
Persistent link: https://www.econbiz.de/10012094904
Saved in:
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