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Nurses perception of a hospital's process improvement on patient satisfaction

Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101

Persistent link: https://www.econbiz.de/10014545357

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

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The impact of lean healthcare practice on healthcare performance : the mediating role of supply chain innovation in Malaysian healthcare industry

Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of critical accounting : IJCA 8 (2016) 1, pp. 79-93

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Integrated quality healthcare practice in hospitals : a structural equation modelling approach

Gopi, D.; Pandi, A. Pal; Rajesh, R. - In: International journal of enterprise network management … 11 (2020) 4, pp. 372-386

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The internal and external customer focused process improvement and the performance analysis studies in healthcare systems

Tekin, Piril; Erol, Rizvan - In: Journal of industrial engineering and management : JIEM 10 (2017) 3, pp. 407-430

hospital undergoing a treatment process have been reviewed and examined. The problems encountered as result of the observations … consequence of such study that has been addressed, it is established that the efficiency of the internal customers of the hospital … processes are analysed in a dental hospital in Cukurova Region with a significant patient potential. The treatment clinics …

Persistent link: https://www.econbiz.de/10011920195

An integrated simulation-DEA approach to imporve quality care of medical centres

Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370

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"Community and health-care service quality in Kosovo" : "a confirmatory analytical approach"

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How does strategic planning-linked leadership and management process affect hospitals' performance?

Nasution, Fahmi Natigor; Erlina; Absah, Yeni; Rujiman, … - In: International journal of product lifecycle management : … 15 (2024) 3, pp. 201-217

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Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry

Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of business excellence 7 (2014) 3, pp. 394-410

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Relationship assessment of perceived quality, perceived value, hospital image and patient satisfaction with respect to health services

Upamannyu, Nischay Kr.; Singh, Aditya Pratap; Gupta, Rajesh - In: International journal of trade and global markets 15 (2022) 2, pp. 201-216

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