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Aligning strategic profiles with operational metrics in after‐sales service

Cavalieri, Sergio; Gaiardelli, Paolo; Ierace, Stefano - In: International Journal of Productivity and Performance … 56 (2007) 5/6, pp. 436-455

Purpose – The purpose of the paper is to overcome the limitations of the current models available in the literature in terms of relation and consistency between business strategy, service chain configuration and performance measurement systems, and on the alignment between strategic, tactical...

Persistent link: https://www.econbiz.de/10014796555

Aligning strategic profiles with operational metrics in after-sales service

Cavalieri, Sergio; Gaiardelli, Paolo; Ierace, Stefano - In: The international journal of productivity and … 56 (2007) 5-6, pp. 436-455

Persistent link: https://www.econbiz.de/10007866522

A framework for the configuration of after-sales service processes

Legnani, Elena; Cavalieri, Sergio; Ierace, Stefano - In: Production planning & control : PPC 20 (2009) 2, pp. 113-124

Persistent link: https://www.econbiz.de/10008178627

The basics of FMEA, by Robin E. McDermott, Raymond J. Mikulak and Michael R. Beauregard

Ierace, Stefano - In: Production planning & control : PPC 21 (2010) 1, pp. 99-100

Persistent link: https://www.econbiz.de/10008392056

Parametric vs. neural network models for the estimation of production costs: A case study in the automotive industry

Cavalieri, Sergio; Maccarrone, Paolo; Pinto, Roberto - In: International Journal of Production Economics 91 (2004) 2, pp. 165-177

Persistent link: https://www.econbiz.de/10005417715

Parametric vs. neural network models for the estimation of production costs: A case study in the automotive industry

Cavalieri, Sergio; Maccarrone, Paolo; Pinto, Roberto - In: International journal of production economics 91 (2004) 2, pp. 165-178

Persistent link: https://www.econbiz.de/10006244140

Exploring the relationship between after-sales service strategies and design for X methodologies

Gaiardelli, Paolo; Cavalieri, Sergio; Saccani, Nicola - In: International journal of product lifecycle management : … 3 (2008) 4, pp. 261-278

Persistent link: https://www.econbiz.de/10008275265

Proposal of a performance measurement system for the evaluation of scheduling solutions

Cavalieri, Sergio; Terzi, Sergio - In: International journal of manufacturing technology and … 8 (2006) 1-3, pp. 248-263

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Assessing the impact of e-Procurement strategies through the use of business process modelling and simulation techniques

Caridi, Maria; Cavalieri, Sergio; Pirovano, Cristina; … - In: Production planning & control : PPC 15 (2004) 7, pp. 647-661

Persistent link: https://www.econbiz.de/10007151562

Multi-agent systems in production planning and control: an overview

Caridi, Maria; Cavalieri, Sergio - In: Production planning & control : PPC 15 (2004) 2, pp. 106-118

Persistent link: https://www.econbiz.de/10007154521