Similar Search Results

What is so difficult about self-scanning? : a comparative study of three self-service technologies for retailing

Kilian, Thomas; Liesenfeld, Marc - In: European retail research 27 (2013) 1, pp. 79-94

Persistent link: https://www.econbiz.de/10010348463

The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

Fernandes, Teresa; Pedroso, Rui - In: Service business 11 (2017) 1, pp. 69-92

Persistent link: https://www.econbiz.de/10011722450

Self-service technology in supermarkets : do frontline staff still matter?

Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012433423

An application of retailing service quality practices influencing customer loyalty toward retailers

Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857

Persistent link: https://www.econbiz.de/10011798023

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets

Nguyen, Diep T. N.; Pham Minh; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25

In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...

Persistent link: https://www.econbiz.de/10014505113

Self-service operations at retail stores : the role of inter-customer interactions

Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914

Persistent link: https://www.econbiz.de/10009791631

Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003879294

Why do customers use self-service information technologies in retail?

Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276

Persistent link: https://www.econbiz.de/10010348759

Understanding consumer perceptions and attitudes toward smart retail services

Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030

Persistent link: https://www.econbiz.de/10013410762

Kundenzufriedenheit mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien

Boslau, Madlen - 2009

Problemstellung -- Der Checkout im Handel -- Begriffliche Abgrenzung und Einordnung der Kundenzufriedenheit … Theorien zur Erklärung der Kundenzufriedenheit mit neuen Technologien -- Anwendbarkeit der verhaltenswissenschaftlichen … Theorien für die Erklärung der Kundenzufriedenheit mit SB-Kassen -- Methodische Grundlagen der Datenanalyse -- Empirische …

Persistent link: https://www.econbiz.de/10014015013