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Consumers' knowledge about product's country-of-origin and its impact upon sensorical product evaluation
Vukasović, Tina - In: International journal of management, knowledge and … 4 (2015) 2, pp. 181-195
Persistent link: https://www.econbiz.de/10011684828
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A study towards the relation of customer relationship management customer benefits and customer satisfaction
Mohammadhossein, Nastaran; Mohammad Nazir Ahmad; Nor … - In: International journal of enterprise information systems … 10 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010404022
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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Customer knowledge management : leveraging soft skills to improve customer focus
Sain, Soumit; Wilde, Silvio - 2014
Persistent link: https://www.econbiz.de/10010473642
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Customer Knowledge Management : durch systematische Integration von Kundenwissen die Innovationskraft steigern
Korell, Markus (ed.); Schaschke, Michaela (contributor) - 2007
Persistent link: https://www.econbiz.de/10003525813
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Wikis and their adoption : factors influencing user behaviour
Kosalge, Parag Uma - In: International journal of business information systems : … 21 (2016) 2, pp. 237-248
Persistent link: https://www.econbiz.de/10011520310
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Influence of behavioral intentions, affective trust and affective commitment on knowledge sharing behavior
Dey, Toshali; Mukhopadhyay, Susmita - In: International journal of knowledge management : IJKM ; … 14 (2018) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011930258
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The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi; Shehabat, Issa; Abu-Shanab, Emad - In: International journal of electronic customer … 10 (2016) 2/4, pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
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Customer integration 4.0 : leveraging customer knowledge in innovation processes by using digital technologies
Füller, Kathrin Jasmin - 2017
Persistent link: https://www.econbiz.de/10011809713