Background: Given the importance of customers as the most valuable assets of organizations, customer retention seems to be an essential, basic requirement for any organization. Banks are no exception to this rule. The competitive atmosphere within which electronic banking services are provided...

Composite services are regarded as essential components of a cloud-based manufacturing (CM) system. Different classes of disruptive events which are rooted in the uncertainties of the supply and demand sides of CM threaten the resilience and continuity of the composite services over time. The...

Due to ever-increasing trend in outsourcing information technology projects in today's competitive world, the risk management in information technology outsourcing (ITO) projects is a challenging issue. Hence, this paper reviews and extracts present corresponding risks by literature review to...

Purpose – The purpose of this paper is to contribute to the tourism management literature by: first, developing a hybrid neural network that will be able to predict tourists' overall satisfaction of their travel experience; and second, prioritizing the travel attributes based on their...

To survive in the challenging environment of a global market, organizations must recognize and analyze customer attitudes. To be competitive, organizations must recognize and forecast customer preferences and behaviors to maximize customer retention before their rivals do so. This research...

The objective of this paper is to investigate customers' adoption of mobile payment (M-payment) services. The proposed conceptual model combines technological factors and behavioural factors of M-payment services adoption. A questionnaire is developed and 623 completed questionnaires are...