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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust

Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011460105

Drivers of e-government citizen satisfaction and adoption : the case of Jordan

Al-Ma'aitah, Mohammad - In: International journal of e-business research : an … 15 (2019) 4, pp. 40-55

Persistent link: https://www.econbiz.de/10012135049

Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach

Alblooshi, Tareq; Azli, Moer; Hilmi, Mohd Faiz; … - In: International journal of services, economics and management 14 (2023) 1, pp. 58-77

Persistent link: https://www.econbiz.de/10014311188

Citizen satisfaction through the development of a sustainable mobile government service model : a blended approach through M-S-QUAL and EGAM theories

Patil, Kanchan Pranay; Bharathi, S. Vijayakumar - In: Journal of information & knowledge management : JIKM 23 (2024) 3, pp. 1-38

Persistent link: https://www.econbiz.de/10014575596

Study on e-government services quality : the integration of online and offline services

Fan, Jing; Yang, Wenting - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 693-718

Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users. Design/methodology/approach: From the aspects of online...

Persistent link: https://www.econbiz.de/10011914554

Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China

Li, Yan; Shang, Huping - In: Information & management : the internat. journal of … 57 (2020) 3, pp. 1-15

Persistent link: https://www.econbiz.de/10012249146

Online service quality of state organizations : a study of online services of Ghana revenue authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566

Persistent link: https://www.econbiz.de/10014372862

Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction

Naik, Shubhanshu; Tapas, Poornima; Srivastava, Mallika - In: International journal of public sector performance … 8 (2021) 1/2, pp. 84-102

Persistent link: https://www.econbiz.de/10012696734

Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India

Amritesh; Misra, Subhas C.; Chatterjee, Jayanta - In: International journal of quality & reliability management 31 (2014) 7, pp. 764-787

Persistent link: https://www.econbiz.de/10010392885

E-government use and perceived government transparency and service capacity evidence from a Chinese local government

Jun, Kyu-Nahm; Wang, Feng; Wang, Dapeng - In: Public performance & management review 38 (2014/15) 1, pp. 125-151

Persistent link: https://www.econbiz.de/10010514704