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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Linking service design to value creation and service research
Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
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The role of emotion in product, service and business model design
Straker, Karla; Wrigley, Cara - In: Journal of entrepreneurship, management and innovation … 11 (2015) 1, pp. 11-28
Persistent link: https://www.econbiz.de/10011500856
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Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton; Banerjee, Dipyaman; Hartman, Alan; … - In: Journal of service research : JSR 18 (2015) 1, pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
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Kundenorientiertes Leistungsdesign mit Quality Function Deployment (QFD) und Blueprinting
Gogoll, Alexander - In: Kurswechsel Richtung Kunde : die Praxis der …, (pp. 176-190). 1996
Persistent link: https://www.econbiz.de/10001293032
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The illusions of entrepreneurs : the problems in "here I stand" strategies during the service design processes
Ahola, Samuel; Lindholm, Katja; Rusko, Rauno - In: International journal of business and globalisation : IJBG 30 (2022) 2, pp. 246-261
Persistent link: https://www.econbiz.de/10013194110
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Business model enriched with user experience, as a systemic tool in service design
Musulin, Jadranka; Strahonja, Vjeran - In: Croatian economic survey 23 (2021) 2, pp. 67-103
Persistent link: https://www.econbiz.de/10013173627
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Creating competitive advantage from services : a design thinking case study from the commodities industry
Rau, Christiane; Zbiek, Anna; Jonas, Julia M. - In: Research technology management : RTM 60 (2017) 3, pp. 48-56
Persistent link: https://www.econbiz.de/10011675951
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Designing more sustainable business models, services, and products : how design foresight outcomes can guide organizational sustainability of SME manufacturers
Joyce, Alexandre - In: Rethinking strategic management : sustainable …, (pp. 177-198). 2019
Persistent link: https://www.econbiz.de/10012109144
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Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 45 (2018), pp. 142-151
Persistent link: https://www.econbiz.de/10011929919