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Enhancing the efficiency of credit card service delivery through service innovation : a case study

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FinTechs as service innovators : understanding the service innovation stack

Riikkinen, Mikko; Saraniemi, Saila; Still, Kaisa - In: International journal of e-business research : an … 15 (2019) 1, pp. 20-37

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Operational impact of service innovations in multi-step service systems

Tong, Chunyang; Nagarajan, Mahesh; Cheng, Yuan - In: Production and operations management : an international … 25 (2016) 5, pp. 833-848

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Achieving service recovery through service innovation : the critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88

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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces

Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234

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To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters

Fan, Alei; Wu, Luorong; Liu, Yiran - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 32-57

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The front/back office configuration in new service development : case study of local commercial bank in China

Li, Jing Hua; Huang, Qiu Bo - In: International journal of services technology and management 18 (2012) 3/4, pp. 184-203

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Bridging service experiences and service innovation : a new model for understanding the future of services

Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49

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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

Persistent link: https://www.econbiz.de/10013203497

A service science approach for improving healthy food experiences

Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471

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