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Consumer behaviour
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Ruyter, Ko de
171
Wetzels, Martin
99
de Ruyter, Ko
76
Chen, Ching-Fu
44
Chen, Ching-fu
44
Yu, Ting
38
Keeling, Debbie I.
17
Keeling, Debbie Isobel
17
Lemmink, Jos
16
Jong, Ad de
15
Mahr, Dominik
15
Streukens, Sandra
15
Chylinski, Mathew
14
Grewal, Dhruv
14
Patterson, Paul G.
14
Hilken, Tim
12
Wiertz, Caroline
12
Heller, Jonas
11
van Birgelen, Marcel
10
Ludwig, Stephan
9
Pauwels, Pieter
9
Birgelen, Marcel van
8
Bloemer, Josée
8
Cox, David
8
Dolen, Willemijn M. van
8
Keen, Cherie
8
Kao, Ya-Ling
7
Laer, Tom van
7
Chiou-Wei, Song Zan
6
Daryanto, Ahmad
6
de Jong, Ad
6
Feinberg, Richard
5
Kao, Ya-ling
5
Plangger, Kirk
5
Soo, Kwok Tong
5
Ting Yu
5
Zhu, Zhen
5
van Laer, Tom
5
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4
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4
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
6
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3
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
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Tourism management : research, policies, practice
26
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Total quality management
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5
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Research on international service marketing : a state of the art
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of economic psychology : research in economic psychology and behavioral economics
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Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
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The journal of brand management : an international journal
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Transport Policy
3
Advances in international marketing
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China economic review : an international journal
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Energy Economics
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European journal of marketing
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ECONIS (ZBW)
186
OLC EcoSci
98
RePEc
56
Other ZBW resources
27
BASE
9
USB Cologne (EcoSocSci)
3
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1
Achieving service-sales ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10009751108
Saved in:
2
Converting service encounters into cross-selling opportunities : does faith in supervisor ability help or hinder service-sales ambidexterity?
Yu, Ting
;
Patterson, Paul G.
;
Ruyter, Ko de
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 491-511
Persistent link: https://www.econbiz.de/10011309587
Saved in:
3
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
4
Service-sales ambidexterity : evidence, practice, and opportunities for future research
Ruyter, Ko de
;
Keeling, Debbie Isobel
;
Yu, Ting
- In:
Journal of service research
23
(
2020
)
1
,
pp. 13-21
Persistent link: https://www.econbiz.de/10012183571
Saved in:
5
A self-determination theory approach to motivating engagement with channel partner enablement programs
Mo, Ce
;
Yu, Ting
;
White, Christopher J.
- In:
Industrial marketing management : the international …
90
(
2020
),
pp. 194-204
Persistent link: https://www.econbiz.de/10012322031
Saved in:
6
Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents
Wetzels, Martin
;
Ruyter, Ko de
- In:
Service quality and management
,
(pp. 227-250)
.
1999
Persistent link: https://www.econbiz.de/10001407695
Saved in:
7
Consumer affairs departments in the United States and the Netherlands : a comparative analysis
Ruyter, Ko de
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10001233544
Saved in:
8
CIS : a new frontier for MIS
Ruyter, Ko de
- In:
Prometheus : critical studies in innovation
10
(
1992
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10001127045
Saved in:
9
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
10
On the role of normative influences in commercial virtual communities
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780974
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