This article examines the Canadian public sector's efforts to devise mobile service capacities predicated upon efficiency, engagement, and innovation, and how such capacities are intertwined with both the advent of Gov 2.0 and the inertia of traditional public administration. The author's...

Governments at all levels in Canada have entered into partnerships with the industry to effect user-focused, cross-agency service integration and multichannel service delivery. This article examines the problem of developing shared accountability mechanisms for public-private service...

Ottawa requires a highly trained, well-educated workforce.As the knowledge-based economy continues to rise and as more employees reach retirement age, the need for high-skilled workers becomes a greater priority.To address this issue, TalentWorks was created to evaluate the strengths and...