A change of theory and professional views on the role of procurement in overall business strategy is evident in the past few decades. Procurement is increasingly treated as an integrative strategic business function that connects all other functions, enables seamless execution of all business...

Purpose: The purpose of this study is to demonstrate how to use customer spontaneous comments to identify which aspects influence the overall customer satisfaction with restaurant services from a nonlinear perspective. Design/methodology/approach: The authors collected data from 399 spontaneous...

Purpose: The study aims to examine a discrepant industrial case that demonstrates how to achieve economies of scale with additive manufacturing (AM), thereby expanding the scope of AM beyond high-variety, customised production contexts. Design/methodology/approach: Abductive reasoning is...