Purpose: The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas....

Automatic replenishment systems that restock inventory based on actual demand triggers rather than relying on long‐range forecasts and layers of safety stock have been implemented in a great number of firms in recent years. Now these same firms are taking supply chain cooperation to another...

Purpose – The purpose of this paper is first, to summarize the findings from the book The New Supply Chain Agenda (Slone, Dittmann, and Mentzer 2010). Second, it reviews associated academic research, identifies critical knowledge gaps, and suggests areas for future academic research that will...