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564
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188
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105
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67
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57
Talavera, Oleksandr
47
Witell, Lars
44
Lööf, Hans
40
Tsapin, Andriy
31
Lejpras, Anna
25
Barasinska, Nataliya
24
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23
Manduchi, Agostino
23
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21
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20
Kristensson, Per
20
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18
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18
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17
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17
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16
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14
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14
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10
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18
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Working Paper Series in Economics and Institutions of Innovation
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CESIS electronic working paper series
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Capital markets and finance in the enlarged Europe : the Postgraduate Research Programme working paper series
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Journal of service management
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Boston College working papers in economics
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Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
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CIG Working Papers
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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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ECONIS (ZBW)
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154
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78
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31
Service strategies in a supply chain
Löfberg, Nina
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
21
(
2010
)
4
,
pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
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32
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
33
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
34
The influence of active and passive customer behavior on switching in customer relationships
Roos, Inger
;
Gustafsson, Anders
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 448-464
Persistent link: https://www.econbiz.de/10009315790
Saved in:
35
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
36
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
37
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
38
Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
Saved in:
39
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
40
Heuristics and resource depletion : eye-tracking customers' in situ gaze behavior in the field
Wästlund, Erik
;
Otterbring, Tobias
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 95-101
Persistent link: https://www.econbiz.de/10010433161
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