Information and Communication Technologies (ICT) have become important tools to promote a variety of public goals and policies. In the past years much attention has been given to the expected social benefits from deploying ICT in different fields (transportation, education, public participation...

Understanding and using ICT is critical for increasing effectiveness of the public sector, improving access to public services, enhancing transparency and engage- ment of various stakeholders in public decision-making processes. At the same time, utilization of new emerging technologies such as...