Information technology has become a very important issue in citizens' relations. It started with e-commerce followed by e-business and ended by e-government. Firms and consumers use internet to provide information and perform many of their business actions. During the last years Governments also...

Contrary to popular belief which sees the governments as reactive and resistant to change, the increasing emergence of innovative ideas particularly in the field of local services yielded a wide range of interactions. This was due to address new policy challenges, improve productivity, better...

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been used in the public sector. Key observations...

In the current context, the society is dominated by the rapid development of computer networks and the integration of services and facilities offered by the Internet environment at the organizational level. The success of an organization depends largely on the quality and quantity of information...