Narrow search
Showing 1 - 10 of 21
Cover Image
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Aw, Eugene Cheng-Xi; Chuah, Stephanie Hui-wen; Sabri, … - In: International journal of services, economics and management 13 (2022) 3, pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Cover Image
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Aw, Eugene Cheng-Xi; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Cover Image
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Cover Image
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Cover Image
"Stop the unattainable ideal for an ordinary me!" : fostering parasocial relationships with social media influencers : the role of self-discrepancy
Aw, Eugene Cheng-Xi; Chuah, Stephanie Hui-wen - In: Journal of business research : JBR 132 (2021), pp. 146-157
Persistent link: https://www.econbiz.de/10012581576
Cover Image
The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen; Yu, Joanne - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
Cover Image
Go loud or go home? : how power distance belief influences the effect of brand prominence on luxury goods purchase intention
Aw, Eugene Cheng-Xi; Chuah, Stephanie Hui-wen; Sabri, … - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430698
Cover Image
Gender differences in the wearable preferences, device and advertising value perceptions : smartwatches vs. fitness trackers
Gupta, Manali; Sinha, Neena; Singh, Pratibha; Chuah, … - In: International journal of technology marketing : IJTMkt 14 (2020) 2, pp. 199-225
Persistent link: https://www.econbiz.de/10012533943
Cover Image
When robot appearance and service style interact to influence customers' willingness to pay : the mediating role of perceived restaurant quality
Chuah, Stephanie Hui-wen; Soeiro, Joaquim Dias - 2025
Persistent link: https://www.econbiz.de/10015375373
Cover Image
Beyond taste : examining sustainable value, perceived CSR and consumer behaviour in the restaurant industry
Mou, Wanyu; Rasoolimanesh, S. Mostafa; Chuah, Stephanie … - In: Journal of hospitality and tourism insights 7 (2024) 2, pp. 844-867
Persistent link: https://www.econbiz.de/10014526824