This paper deals with one-to-many-to-one vehicle routing and scheduling problems with pickups and deliveries, and studies the effect of various backhauling strategies. Initially, focus is given on problem instances with clustered backhauls where all delivery customers must be visited before...

Purpose: The purpose of this study is to quantify the impact of online customer reputation on financial profitability.Design/methodology/approach: Online reputation is captured by extracting the most recurring textual themes associated with customer satisfaction and dissatisfaction, expressed...

This paper focuses on vehicle routing problems with profits and addresses the so-called Capacitated Team Orienteering Problem. Given a set of customers with a priori known profits and demands, the objective is to find the subset of customers, for which the collected profit is maximized, and to...