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25,382
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25,103
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24,421
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4,016
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4,012
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3,996
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3,953
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3,827
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3,826
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Bruhn, Manfred
162
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156
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122
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103
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100
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99
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92
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91
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90
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90
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88
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84
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81
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80
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75
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74
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72
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71
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68
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68
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66
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66
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66
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65
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63
Mittal, Vikas
63
Smith, Alan D.
63
Grewal, Dhruv
62
Walsh, Gianfranco
62
Dwivedi, Yogesh K.
60
Straume, Odd Rune
60
Roemer, John E.
59
Piller, Frank T.
58
Propper, Carol
58
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57
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56
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56
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55
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15
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15
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Journal of business research : JBR
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1,418
International journal of hospitality management
948
Industrial marketing management : the international journal for industrial and high-tech firms
654
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627
The service industries journal
527
The journal of services marketing
460
Total quality management & business excellence
440
Tourism management : research, policies, practice
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387
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377
Management science : journal of the Institute for Operations Research and the Management Sciences
343
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Journal of the Academy of Marketing Science
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Cogent business & management
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Asia Pacific journal of marketing and logistics
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of production economics
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Journal of retailing
271
Psychology & marketing
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CESifo working papers
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Journal of strategic marketing
252
Discussion paper series / IZA
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International journal of business information systems : IJBIS
247
European Journal of Marketing
244
Technological forecasting & social change : an international journal
237
Journal of business ethics : JOBE
233
Journal of marketing
230
International Journal of Bank Marketing
227
Information systems research : ISR
220
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220
International journal of electronic marketing and retailing : IJEMR
219
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ECONIS (ZBW)
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RePEc
2,636
USB Cologne (EcoSocSci)
2,593
EconStor
1,260
BASE
372
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298
OLC EcoSci
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Showing
1
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10
of
109,824
Sort
relevance
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date (newest first)
date (oldest first)
1
An investigation of effects of
justice
recovery dimensions on students' satisfaction with service recovery in higher education environment
Waqas, Muhammad
;
Ali, Haider
;
Khan, Muhammad Ali
- In:
International review on public and non-profit marketing
11
(
2014
)
3
,
pp. 263-284
Persistent link: https://www.econbiz.de/10010413070
Saved in:
2
How trust mediate the effects of perceived
justice
on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
3
Service recovery,
justice
perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
4
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
5
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
6
The mediating role of postrecovery satisfaction in the relationship between
justice
perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
7
Bystanders' support for online customer complaints : an integrated perspective of deontic
justice
theory and attribution theory
Zhang, Jin
;
Weng, Zhigang
- In:
Nankai business review international
16
(
2025
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10015415062
Saved in:
8
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
9
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
10
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
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