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The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo; Kim, Jinkyung Jenny; Choe, Ja Young; … - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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The impact of self-disclosure between a golf caddie and a golfer on their relationship improvement : focusing on the social penetration theory
Hwang, Jinsoo; Kim, Heather Markham; Kim, Jinkyung Jenny - 2025
Persistent link: https://www.econbiz.de/10015375702
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The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo; Kim, Heather Markham; Joo, Kyu-Hyeon; … - In: Journal of travel and tourism marketing 39 (2022) 2, pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
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Effects of motivated consumer innovativeness on facial recognition payment adoption in the restaurant industry : a cross-cultural study
Hwang, Jinsoo; Kim, Jungsun; Kim, Heather Markham; Kim, … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457848
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Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo; Kim, Jinkyung Jenny; Choe, Ja Young; … - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
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A change of perceived innovativeness for contactless food delivery services using drones after the outbreak of COVID-19
Kim, Jinkyung Jenny; Kim, Insin; Hwang, Jinsoo - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435840
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How to enhance behavioral intentions in the context of indoor smart farm restaurants : focusing on internal environmental locus of control
Joo, Kyuhyeon; Kim, Heather Markham; Hwang, Jinsoo - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 260-274
Persistent link: https://www.econbiz.de/10014369787
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Investigating the technology acceptance model, image congruence and cultural differences in facial recognition payment adoption
Kim, Heather Markham; Kim, Jungsun; Joo, Kyuhyeon; … - In: Asia Pacific journal of marketing and logistics 37 (2025) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10015211036
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Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Kim, Heather Markham; Abbas, Jawad; Ul Haq, Muhammad Zia; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 7, pp. 1774-1788
Persistent link: https://www.econbiz.de/10014315894