"Spillover" learning is defined as customers' learning about the quality of a service (or product) from their previous experiences with similar yet not identical services. In this paper, we propose a novel, parsimonious and general Bayesian hierarchical learning framework for estimating...

Ancillaries in the travel industry are now a major stream for revenue and profitability. Ancillaries are optional products or services whose sales depend on an individual's personal preference and their trip context. Conventional pricing strategies for ancillaries based on poorly optimized or...

When the United States withdrew from the Paris Climate Agreement, 100 private corporations reaffirmed their commitment to fighting climate change. While governments are often tasked with facing climate change, many major private institutions are taking steps to significantly reduce carbon...