In service systems with heterogeneous customers, prioritization with respect to the relative importance of customers is known to improve certain performance measures. However, in many applications, information necessary to determine the importance level of a customer may not be available...

In this paper, we study how an on-demand service platform could improve its performance through managing user conduct. In such a platform, service providers may reject certain platform-proposed service requests, and their responses in turn incentivize users to adjust their conduct. We develop an...

Problem definition. In the US auto market, the California Air Resources Board (CARB) implements a stricter fuel economy standard in California than the federal standard implemented by the US Environmental Protection Agency (EPA). The Trump administration’s 2018 announcement to freeze the EPA...