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Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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Customer expectations and perceptions of food product quality in the UK discount grocery sector
Ryding, Daniella; Campaniolo, Daniela; Carey, Robin - In: International journal of business and globalisation : IJBG 13 (2014) 1, pp. 91-103
Persistent link: https://www.econbiz.de/10011289479
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Customer satisfaction with quality of products of food business
Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
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Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain; Aggarwal, Himanshu - In: International journal of business information systems : … 27 (2018) 2, pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
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The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar - In: Marketing i menedžment innovacij : m&mi 14 (2023) 2, pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
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Predictive quality model for customer defects
Silva, Anabela Costa; Machado, José; Sampaio, Paulo - In: The TQM journal : the international review of … 36 (2024) 9, pp. 155-174
Persistent link: https://www.econbiz.de/10015417875
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The effects of Vietnamese consumers' perceived quality shoes on repurchase intention : a case of MLB product
Nguyen Thi My Loc; Park, Seung-Wook; Shim, Jun-Kyu - In: Journal of international trade & commerce 19 (2023) 5, pp. 1-21
Persistent link: https://www.econbiz.de/10015323218
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Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa - In: Total quality management & business excellence 24 (2013) 12, pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035
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Factors influencing the choice and quality assessment of hotel facilities in Poland
Ozimek, Irena; Szlachciuk, Julita; Kulykovets, Olena; … - In: Folia oeconomica Stetinensia : FOS 17 (2017) 1, pp. 170-181
Persistent link: https://www.econbiz.de/10011780390