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An empirical investigation of value co-creation on customer loyalty : mediating role of customer trust

Pervez, Tehreem; Khawaja, Kausar Fiaz; Sarfraz, Muddassar - In: International journal of economics and business … 23 (2022) 1, pp. 56-67

Persistent link: https://www.econbiz.de/10012695409

An integrative framework for customer switching behavior

Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094

Persistent link: https://www.econbiz.de/10011977442

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Kusumawati, Andriani; Rahayu, Kharisma Sri - In: Human systems management : HSM 39 (2020) 2, pp. 219-232

Persistent link: https://www.econbiz.de/10012296228

Model for measuring customer loyalty towards a service provider

Skačkauskienė, Ilona; Vilkaitė-Vaitonė, Neringa; … - In: Journal of business economics and management 16 (2015) 6, pp. 1185-1200

Persistent link: https://www.econbiz.de/10011421758

Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value

Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490

Persistent link: https://www.econbiz.de/10012607326

Customer perceived value towards convenience stores in Malaysia : the influence on customer satisfaction, loyalty & retention

Animashaun, Abdulrauf; Tunkarimu, Tarila Iman; Omkar Dastane - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 4-27

Numerous researchers have centred their attention on Customer Perceived Value towards brands but only a few have focussed on CPV towards convenience stores. The main purpose of the research is to measure the CPV dimensions and identify which dimension infl uences customer satisfaction and as a...

Persistent link: https://www.econbiz.de/10012116504

Customer perceived value in social commerce : an exploration of its antecedents and consequences

Alshibliy, Haitham Hmoud - In: Journal of management research 7 (2015) 1, pp. 17-37

Persistent link: https://www.econbiz.de/10010492966

Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)

Han, Heesup; Chua, Bee-Lia; Lee, Sanghyeop; Koo, Bonhak - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 123-138

Persistent link: https://www.econbiz.de/10012497705

Enhancing customer loyalty : critical switching cost factors

El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169

Persistent link: https://www.econbiz.de/10011564674

The impact of value co-creation behaviour within the social media context

Sleilati, Esther Bassil; Sfeir, Cynthia Jabbour - In: Asian journal of business and accounting : AJBA 14 (2021) 1, pp. 33-58

Persistent link: https://www.econbiz.de/10012587270