Purpose This paper examines factors that lead consumers to engage in unethical consumer behaviour (UECB) to develop a framework for understanding this phenomenon. Design/methodology/approach The study data were collected using the qualitative approach by conducting personal interviews with 27...

Purpose: The purpose of this paper is to investigate the effect of tourists' emotional responses toward a particular destination on tourists' satisfaction and destination loyalty. Perceived quality adds as a moderator variable. Design/methodology/approach: This study adopted a quantitative data...