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Exploring front-line employee contributions to service innovation
Karlsson, Jenny; Skålén, Per - In: European Journal of Marketing 49 (2015) 9/10, pp. 1346-1365
Purpose – This paper aims to study front-line employees’ contribution to service innovation, when they contribute and how they are involved in service innovation. Design/methodology/approach – The paper draws on a multiple-case study on service innovation in four organizations with...
Persistent link: https://www.econbiz.de/10014724318
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Exploring front-line employee contributions to service innovation
Karlsson, Jenny; Skålén, Per - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1346-1365
Persistent link: https://www.econbiz.de/10011409338
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Harvest operational models in forestry
Epstein, Rafael; Karlsson, Jenny; Rönnqvist, Mikael; … - In: Handbook of operations research in natural resources, (pp. 365-377). 2007
Persistent link: https://www.econbiz.de/10003554420
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Service innovation as a political process
Sundström, Erik; Karlsson, Jenny; Camén, Carolina - In: The service industries journal 37 (2017) 5/6, pp. 341-362
Persistent link: https://www.econbiz.de/10011741136
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Exploring green logistics practices in freight transport and logistics : a study of biomethane use in Sweden
Osman, Mary Catherine; Huge-Brodin, Maria; Ammenberg, Jonas - In: International journal of logistics : research and … 26 (2023) 5, pp. 548-567
Persistent link: https://www.econbiz.de/10014322016
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A discourse analytical approach to qualitative marketing research
Skålén, Per - In: Qualitative market research : an international journal 13 (2010) 2, pp. 103-109
Persistent link: https://www.econbiz.de/10009853856
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Service marketing control as practice : a case study
Skålén, Per - In: Qualitative market research : an international journal 14 (2011) 4, pp. 374-390
Persistent link: https://www.econbiz.de/10009853890
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Service marketing control as practice : a case study
Skålén, Per - In: Qualitative market research : an international journal 14 (2011) 4, pp. 374-390
Persistent link: https://www.econbiz.de/10009380603
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Service marketing and subjectivity : the shaping of customer-oriented employees
Skålén, Per - In: Expanding disciplinary space : on the potential of …, (pp. 157-171). 2013
Persistent link: https://www.econbiz.de/10010199654
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Management and control in service firms : bridging the gap between organization studies and service management
Skålén, Per - In: Outsourcing, teamwork and business management, (pp. 31-45). 2009
Persistent link: https://www.econbiz.de/10008987380